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Department

Job Summary

Under supervision and with direction, the Clinical Application Analyst is able to diagnose issues, identify appropriate resources and escalations, and propose and implement solutions to simple problems and requests. Candidate is competent to work on most phases of application life cycle, including creating support documentation, implementing simple software upgrades, and troubleshooting issues. Works with business owners and vendors to understand software functionality and workflows, including future developments and departmental growth. Devises or modifies procedures to solve problems considering software application limitations, operating time, and desired results.

This position will have on-call responsibilities.

Essential Functions:

• Communicates and intervenes appropriately with end users, departmental personnel, or with vendors to help resolve issues in a timely manner. (25%)
• Completes simple troubleshooting and support on all systems. (25%)
• Responds to email, voicemail, pager requests in a timely manner set forth by departmental policy. Creates, maintains, and follows detailed documentation processes to ensure cross functional knowledge sharing. (10%)
• Ensures up to date documentation on all systems, tickets and projects. (10%)
• Implements change or performs necessary system changes. (10%)
• Plans and organizes time effectively while being able to constantly prioritize and reprioritize as necessary. (10%)
• Anticipates resources needs and plans accordingly. (10%)

Education:

• Associate's Degree or 1 year additional experience in lieu of, required.

Work Experience:

• 1-3 years relevant experience required.

Knowledge, Skills and Abilities:

• Identify and resolve systems issues using IT solutions and ticketing system(s)
• Identifies and designs technical solutions to complex application requirement utilizing then supported application tools and functions. Provides multiple options and considerations when available.
• Assists with building, maintaining, and troubleshooting recurring scheduled automations
• Assists with building, maintaining, and troubleshooting application and technical configurations
• Assists with building, maintaining, and troubleshooting complex application extensions, including approval/processing workflows, functional enhancements, integrations, reports, analytics, and security. Coordinates with technical development resources as needed to accomplish objectives and meet team standards.
• Conduct in-depth tests for modified and new systems or applications
• Coordinate with vendors for issue and task progress
• Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes, operations, and process flows
• Perform data inquiries, extracts, reports, and uploads in support of operations, customer support and system integrity
• Work independently to provide day to day support for clinical applications

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.