Your Role: 

• Welcome and assist patients upon arrival, creating a warm and positive first impression 

• Optimize the daily appointment schedule to ensure full utilization with minimal gaps 

• Effectively manage the recall system and maintain accurate, up-to-date patient records 

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations 

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts 

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments 

• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner 

About You: 

• Minimum 1 year of Dental Administration experience is required 

• Experience with dental software programs is required 

• Clinical background is considered an asset 

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.