About this role
Overview
We are seeking an experienced and highly motivated Dental Receptionist to join our Miami Beach team. The ideal candidate will bring strong dental knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment. Qualifications & Requirements:- Minimum 2 years of dental office experience
- Bilingual (English/Spanish) required
- Strong insurance verification and benefits knowledge
- Ability to multitask, prioritize, and work efficiently under pressure
- Skilled in answering phones, scheduling, and assisting patients with appointments
- Excellent customer service, professionalism, and teamwork
- Attention to detail and ability to follow established processes
- Friendly, positive attitude with a commitment to exceptional patient care
- Greet patients and provide a welcoming experience
- Answer incoming calls and assist with scheduling, confirmations, and patient inquiries
- Verify insurance eligibility and accurately enter information into the system
- Collect co-pays and ensure accurate patient check-in/check-out procedures
- Support providers and office manager with daily administrative tasks
- Maintain an organized and efficient front office work-flow
What we offer:
- Pay: min$-max$ per hour
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental office required
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephone
- Must have exceptional customer service skills
- Must be bilingual (English & Spanish)
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Other facts
About Dental Care Alliance
As one of the country’s largest dental support organizations, we have more than 400 affiliated dental practices in 24 states.
Founded in 1991 and headquartered in Sarasota, FL, Dental Care Alliance supports more than 400 affiliated dental practices in 24 states, making it one of the largest multi-branded dental support organizations in the country. DCA-affiliated practices provide a full suite of dental services, including general dentistry, hygiene, pediatric dentistry, orthodontics, endodontics, periodontics and oral surgery.
Our platform is powerful and cultivates lasting relationships. Experienced, licensed Clinical Directors ensure superior standards of care, and our affiliated dentists share our commitment to practicing with honesty, integrity and compassion. The future is now.
We’re committed to continually advancing our offices and clinical teams through ongoing training and access to the latest advancements in treatment and equipment. We provide the support necessary to allow our providers to focus on the one thing that matters most: the patients. We invest in our practices and our teams to empower them to stay focused and committed to quality care.
Just as each tooth has a counterpart and a strong support system, we are a team working together toward the common goal of providing patients with an exceptional dental experience. Teamwork is what makes a smile, and it’s how we work. It’s always been our philosophy that happy dentists equal healthy smiles. Our model is optimized for growth. Our mission is superior, streamlined, patient-focused dental care.
All DCA practices benefit from our successful dental practice model with consolidated support. We provide:
• Human resources, payroll and benefits
• Marketing
• Purchasing
• Accounting & accounts payable
• Insurance support
• Facility support
• Staff training and C.E. courses
• OSHA compliance
• CPR certification
• Integrated information technology
What you'll do
- Key duties include greeting patients, managing incoming calls for scheduling and inquiries, verifying insurance, and handling patient check-in/check-out procedures including co-pay collection. The role also involves supporting providers and maintaining an organized front office workflow.
Ready to join Dental Care Alliance?
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