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  Area Operations Manager – Wheel Remanufacturing Division

Location- Raleigh,NC

Compensation: $75,500.00 - $79,000.00 /Year

An Area Operations Manager – Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard’s growth strategy. Essential functions include:

Operational Excellence

• Oversee daily operations to ensure efficiency, quality, and safety across all locations.
• Address and resolve operational issues promptly, ensuring minimal disruption to service.
• Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites.

Customer Service & Relationship Management

• Build and maintain strong relationships with key customers.
• Ensure service delivery meets or exceeds customer expectations.
• Represent Dent Wizard in customer meetings.
• Promote a five-star customer service culture across all teams.

Business Development

• Proactively identify and pursue new business opportunities within the assigned area.
• Develop and present proposals to prospective customers.
• Collaborate with marketing team to support lead generation and conversion.
• Expand Dent Wizard’s footprint by building relationships with dealerships, collision centers, and other potential partners.

Talent Acquisition & Workforce Planning

• Drive recruitment and hiring efforts for area roles in collaboration with HR.
• Identify staffing needs and ensure appropriate coverage to meet operational demands.
• Support onboarding and integration of new hires into the team.

Leadership & Team Development

• Foster a positive, inclusive, and productive work environment aligned with Dent Wizard’s core values.
• Lead, coach, and develop team members to drive performance, engagement, and retention.
• Facilitate ongoing training and performance evaluations.

Performance Monitoring & Reporting

• Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction.
• Implement continuous improvement initiatives to enhance operational performance.

Administration

• Coordinate supplies and parts ordering management
• Troubleshoot most critical operational issues
• Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
• Support and adhere to DW’s policies and procedures on ethics standards and commitments
• Ensure effective invoicing processes are implemented and maintained

Other Duties as Assigned

Competencies Required

• Executes with Quality
• Executive Presence
• Reinvents and Innovates
• Customer Focus
• Acquires and Builds Talent
• Grows the business

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (<10%).

Drug Policy

• Dent Wizard is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities. 

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].