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T&T Director - Deloitte Digital (Customer Strategy) - SG
full-timeSingapore

Summary

Location

Singapore

Type

full-time

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About this role

Are you ready to unleash your potential?

 

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

 

Ready to unleash your potential with us? Join the winning team now!

 

Work you'll do:


This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact.  That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

 

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design. 

We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology. 


You will:

  • Lead strategy & insights projects by analyzing category, client, and customer, leveraging data and synthesizing for client recommendation
  • Effectively visualize and verbalise recommendations 
  • Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures 
  • Lead qualitative and quantitive and secondary research 
  • Responsible for developing and implementing segment marketing strategies and programs across country. 
  • Through tight alignment with the sales, business and product organizations, develop and lead on market expansion initiatives to unlock new revenue channels, provide valuable market and customer insights for business growth. Be a key advisor to CS&D on go-to-market strategies.
  • With regional business and marketing directions in mind, the role will define our business plans to tap into the growth potential in the region with alignment to the go-to-market plan. Communicate plans across cross-functional teams, execute and monitor success. Provide counsel and insight to the team and see through the development of design strategies to implementation. 
  • Understand and identify key market opportunities. Lead content creation efforts. Deliver coordinated marketing programs to get results with good customer experience. Work with regional heads of Digital functional team, corporate marketing, country sales to plan a wide range of programs. Successfully driving the execution of those programs in the country. 
  • Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy
  • Lead junior team members by coaching them to both provide leverage on projects and grow their technical and communication skills
  • Accountable for leading a cross functional team, integrating product strategy, product design, together with the business and technology teams
  • Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets   
  • Develop cross-sector go-to-market strategy in close alignment with the CS&D Service Offering.

 

Your role as a leader:

 

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

  • Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
  • Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
  • Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
  • Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
  • Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
  • Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
  • Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
  • Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.


Requirements:

 

  • Tertiary qualification in a relevant business, strategy or design discipline. 
  • Strong background in selling and delivering innovation, strategy and design projects, preferably with specific industry verticals. 
  • Ability to bring, build industry and partner network to build and drive business growth. Strong track record in building, managing / exceeding sales target 
  • Experience in creating boardroom strategies in an enterprise or consulting environment.
  • Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions. 
  • Experience in selling professional services        
  • Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.     
  • Willing to push beyond the current capabilities and find the best solution for the business and our customers.   
  • Drive, tenacity, client focused and results oriented.   
  • Proven demonstration of sound business acumen, teamwork and leadership qualities.   
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) 

 

Due to volume of applications, we regret only shortlisted candidates will be notified.

 

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

 

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Other facts

Tech stack
Strategy,Insights,Data Analysis,Client Relationship Management,Qualitative Research,Quantitative Research,Market Expansion,Go-To-Market Strategy,Content Creation,KPI Development,Team Leadership,Sales Management,Business Growth,Consulting,Innovation,Design

About Deloitte SEA

To navigate the future with confidence, organizations need to make and act upon the right choices: clear, timely and inspirational choices that deliver growth in a dynamic, disrupted world. Monitor Deloitte’s strategy practitioners combine deep industry insights with cutting edge methods to help leaders resolve their most critical decisions, drive value, and achieve transformational success.

Monitor Deloitte serves as a trusted advisor to our clients, partnering with them to make clear data-driven choices that drive growth and enterprise value amidst significant societal and technological disruption.

Our strategic advisors help catalyze the C-suite agenda to increase growth and de-risk strategic choices while orchestrating complex business transformations and unlocking business agility and sustainable value.

Monitor Deloitte focuses in addressing a variety of management areas, including Strategy and Innovation, Insight & Data, Growth Commercial Strategy, and Transformation & Business Design.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Business Consulting and Services

What you'll do

  • The role involves leading strategy and insights projects, building relationships with clients, and developing marketing strategies to drive business growth. Additionally, the director will manage cross-functional teams and ensure the successful execution of marketing programs.

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Frequently Asked Questions

What does a T&T Director - Deloitte Digital (Customer Strategy) - SG do at Deloitte SEA?

As a T&T Director - Deloitte Digital (Customer Strategy) - SG at Deloitte SEA, you will: the role involves leading strategy and insights projects, building relationships with clients, and developing marketing strategies to drive business growth. Additionally, the director will manage cross-functional teams and ensure the successful execution of marketing programs..

Why join Deloitte SEA as a T&T Director - Deloitte Digital (Customer Strategy) - SG?

Deloitte SEA is a leading Business Consulting and Services company.

Is the T&T Director - Deloitte Digital (Customer Strategy) - SG position at Deloitte SEA remote?

The T&T Director - Deloitte Digital (Customer Strategy) - SG position at Deloitte SEA is based in Singapore, Singapore. Contact the company through Clera for specific work arrangement details.

How do I apply for the T&T Director - Deloitte Digital (Customer Strategy) - SG position at Deloitte SEA?

You can apply for the T&T Director - Deloitte Digital (Customer Strategy) - SG position at Deloitte SEA directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Deloitte SEA on their website.