What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

We are seeking a motivated and experienced Collections Agent to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collections environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills. 

• • Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
  • Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
  • Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
  • Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
  • Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
  • Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
  • Compliance: Ensure all collection activities adhere to company policies and legal regulations

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates across our Firm are expected to:

• Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
• Understand how our daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development.
• Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

Requirements

1. Education. BS Accountancy, BS Management Accounting, and any business-related course.
2. Work Experience. 0-2 years’ experience in a collections or accounts receivable role. Fresh graduates are welcome to apply.
3. Other Qualifications.

• Accounts Receivable knowledge: In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application.
• Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office
• Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders.
• Good organizational and administrative skills.
• Excellent time management skills with ability to meet deadlines.
• Team player.
• Analytical skills with strong attention to detail.
• Proficient in languages such as Bahasa Indonesia, Japanese, Korean, Cantonese, Mandarin, Tagalog, Thai, Vietnamese to serve our SEA clients/customers.

Due to volume of applications, we regret only shortlisted candidates will be notified.