About this role
Company Description
Foodora, part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.
Job Description
We're looking for full-time vendor service stars to join our growing international team in Budapest!
Your Start with Us
Your journey begins with mandatory in-person training, spread across one month from our office. The next training starts on January 12th, and full attendance is required. As a Vendor Operations Representative, you’ll play a critical role in ensuring restaurants are seamlessly onboarded, trained, and supported on our platform. You’ll be the driving force behind successful vendor activation and early performance, delivering outstanding service and guidance at every step.
What You’ll Do
Onboarding & Activation
Review and validate onboarding documentation to ensure vendors meet platform requirements
Create and quality-check content before vendor activation
Lead onboarding calls and training sessions to walk vendors through the app/device setup
Activate vendors once all onboarding steps are complete
Vendor Support & Enablement
Act as the go-to contact for newly onboarded vendors during their first 60 days
Provide proactive performance support, addressing issues and guiding improvement
Run targeted activities to drive vendor engagement and success
Help us raise the bar — and grow with us. If you're eager to learn, lead, and make an impact, you’ll find fantastic growth opportunities at foodora.
Qualifications
Who You Are
You’re a service-driven team player who thrives in dynamic, fast-paced environment. You bring a proactive mindset, a passion for helping others, and a positive, solutions-oriented attitude. If you’re adaptable, communicative, and eager to learn, you’ll feel right at home.
What We’re Looking For
Strong computer literacy (we work across multiple systems)
Fluency in English and Swedish, spoken and written.
Previous experience in service — such as hospitality or customer support — is a big plus
Additional Information
Your Benefits
Modern, dog-friendly office in Budapest’s Haller Gardens – easy to reach, even by bike!
International good vibe + strong corporate background = a secure & inspiring place to grow.
From day one: life, accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers – tasty meals, even in the home office.
Mental health support & relaxing office massages.
In-house English lessons + LinkedIn Learning access.
Extra days off, AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
Other facts
About Delivery Hero
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What you'll do
- The Vendor Operations Coordinator will ensure restaurants are onboarded, trained, and supported on the platform. They will lead onboarding calls, validate documentation, and provide performance support to newly onboarded vendors.
Ready to join Delivery Hero?
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