foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Summary
The Rider Churn & Reactivation Caller is responsible for engaging inactive and churned riders through outbound calls to understand drop-off reasons, communicate updated incentives and benefits, and successfully reactivate riders on the foodpanda platform. The role plays a critical part in improving rider retention, supply stability, and overall marketplace performance.

Key Responsibilities

• Make outbound calls to inactive, churned, or suspended riders to encourage reactivation
• Identify churn reasons (pay, availability, compliance, competition, onboarding issues) and tailor pitch accordingly
• Clearly communicate incentives, pay updates, insurance benefits, and reactivation bonuses
• Guide riders through reactivation or onboarding steps where required
• Accurately update call outcomes and rider feedback in internal systems
• Collaborate with Operations and Compliance teams to resolve rider issues
• Meet daily/weekly call, reactivation, and conversion targets

• 1-2 years experience in customer facing roles, ideally call center experience.
• Minimum Education requirement : Intermediate (but if we can get someone who has graduated university, that would be a bonus!)

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
• We love people who can develop things from scratch, own them and then work on improving them
• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!