Associate, Account Management
full-time•Taguig•$28k - $30k
About this role
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
- Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
- Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
- Design and improve the aftersales process by streamlining the operations and the CRM system
- Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
- Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
- Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
Qualifications
- Bachelor’s degree graduate
- Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
- Great interpersonal and communication skills in person, strong negotiation skills
- A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
- Endurance and perseverance in the process of follow up on partner restaurants
- Pleasant personality, high level of enthusiasm and commitment
- Ability to work structured and efficiently organize the communication process with our partners
- Team player, self-motivated with the ability to work self-reliant
- Keen interest and good understanding of building relationships with clients
- Required language(s): English and Filipino
- Location: Metro Manila area
Other facts
Tech stack
Account Management,Negotiation Skills,Interpersonal Skills,Communication Skills,Customer Experience,Relationship Building,Self-Motivation,Team Player,Structured Work,Efficiency,Endurance,Perseverance,Enthusiasm,Commitment,Food Industry Knowledge,CRM Systems
About Delivery Hero
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Team size: 10,001+ employees
Website: http://www.deliveryhero.com
LinkedIn: Visit
Industry: Technology, Information and Internet
What you'll do
- Manage and enhance relationships with partner restaurant chains through regular contact. Negotiate contracts and ensure high customer experience for partner restaurants.
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Frequently Asked Questions
What does Delivery Hero pay for a Associate, Account Management?
Delivery Hero offers a competitive compensation package for the Associate, Account Management role. The salary range is PHP 28k - 30k per year. Apply through Clera to learn more about the full compensation details.
What does a Associate, Account Management do at Delivery Hero?
As a Associate, Account Management at Delivery Hero, you will: manage and enhance relationships with partner restaurant chains through regular contact. Negotiate contracts and ensure high customer experience for partner restaurants..
Why join Delivery Hero as a Associate, Account Management?
Delivery Hero is a leading Technology, Information and Internet company. The Associate, Account Management role offers competitive compensation.
Is the Associate, Account Management position at Delivery Hero remote?
The Associate, Account Management position at Delivery Hero is based in Taguig, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Associate, Account Management position at Delivery Hero?
You can apply for the Associate, Account Management position at Delivery Hero directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Delivery Hero on their website.