DC
15347 - Collections Specialist
full-time•Decatur•$36k - $55k
About this role
Job Code: 21155 Salary Grade: 8 Salary Range: $36,774 - 55,999 FLSA: Nonexempt
Department - Utility Customer Operations
The purpose of this classification is to assist with the collections and security deposit program for the County's water utility.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.
Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.
Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.
Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.
Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function.
Minimum Qualifications:
High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Supplemental Information:
Preferred Qualifications:
Minimum of two (2) years of experience in first-party, third-party, or legal collections
Proven experience in a call-center collections environment
Clear, confident, and persuasive communication skills
Ability to analyze data, solve problems, and make informed recommendations
Highly organized with strong attention to detail
Results-oriented, demonstrating urgency and follow-through in execution
Leads by example with a high degree of accountability
What you'll do
- The Collections Specialist processes payments for utilities, monitors past due accounts, and performs customer service functions. They also review accounts receivable systems and implement improvements for efficiency.
About DeKalb County
DeKalb County, Georgia is one of the most diverse and dynamic counties in the Southeast, located at the heart of the Atlanta metropolitan area. Home to over 750,000 residents, DeKalb is a thriving hub for innovation, education, and culture. With a commitment to transparency, community engagement, and sustainable growth, the county provides high-quality services that support a strong quality of life. From world-renowned institutions like Emory University and the CDC to vibrant neighborhoods and green spaces, DeKalb is where opportunity meets community.
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Frequently Asked Questions
What does DeKalb County pay for a 15347 - Collections Specialist?
DeKalb County offers a competitive compensation package for the 15347 - Collections Specialist role. The salary range is USD 37k - 56k per year. Apply through Clera to learn more about the full compensation details.
What does a 15347 - Collections Specialist do at DeKalb County?
As a 15347 - Collections Specialist at DeKalb County, you will: the Collections Specialist processes payments for utilities, monitors past due accounts, and performs customer service functions. They also review accounts receivable systems and implement improvements for efficiency..
Is the 15347 - Collections Specialist position at DeKalb County remote?
The 15347 - Collections Specialist position at DeKalb County is based in Decatur, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the 15347 - Collections Specialist position at DeKalb County?
You can apply for the 15347 - Collections Specialist position at DeKalb Countydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.