DI
Representative, Customer Service
full-time•Waterloo•CA$45k - CA$82k
About this role
What can you expect in this role?
- Your shift will be scheduled between 8:00AM and 8:00PM EST
- Respond promptly and professionally to incoming inquiries by telephone, or email
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets
What do you bring to the role?
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required
Salary Range: $45,000 - $82,100
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
What you'll do
- The representative will respond to customer inquiries via phone and email, ensuring resolution and follow-up as necessary. They will also maintain customer rapport and accurately input information into the company database.
About Definity Insurance Company
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
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La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
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Frequently Asked Questions
What does Definity Insurance Company pay for a Representative, Customer Service?
Definity Insurance Company offers a competitive compensation package for the Representative, Customer Service role. The salary range is CAD 45k - 82k per year. Apply through Clera to learn more about the full compensation details.
What does a Representative, Customer Service do at Definity Insurance Company?
As a Representative, Customer Service at Definity Insurance Company, you will: the representative will respond to customer inquiries via phone and email, ensuring resolution and follow-up as necessary. They will also maintain customer rapport and accurately input information into the company database..
Is the Representative, Customer Service position at Definity Insurance Company remote?
The Representative, Customer Service position at Definity Insurance Company is based in Waterloo, Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Representative, Customer Service position at Definity Insurance Company?
You can apply for the Representative, Customer Service position at Definity Insurance Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.