DI
Disability Manager
full-time•Waterloo
About this role
Key Responsibilities
- Disability Program Management:
- Design, implement, and maintain a best-practice work disability management program
- Oversight of all Short and Long Term Disability claims, ensuring efficiency and timely administration of the medical absence program
- Coordinate workplace accommodations in compliance with relevant legislation
- Develop and maintain policies and procedures related to disability, accommodation and return to work programs that align with provincial requirements
- Act as a resource for employees and managers regarding disability-related issues and return-to-work plans
- Partner with other members of the Total Rewards team in benefits, health & safety and wellness to build a healthier, more resilient workplace through pro-active programming and education
- Stakeholder Collaboration:
- Partner with other HR functions (HR Shared Services, HR Business Partners, Payroll, etc.) company leaders and external providers (Third Party Adjudicators; Accommodation Specialists) to facilitate effective case management
- Provide training and guidance/best practices to leaders regarding disability and accommodation best practices
- Compliance & Reporting:
- Ensure adherence to legal requirements across all provinces and organizational policies
- Prepare reports and metrics on disability gaps/trends, costs, and program effectiveness
- Continuous Improvement:
- Identify opportunities to enhance disability management programs and employee experience
- Stay current on legislative changes and industry best practices across Canada
Qualifications
- Post-secondary education in Human Resources, Occupational Health, or related field
- Minimum 10 years of experience in disability management, case management, or related HR function
- Strong knowledge of Canadian disability legislation, including provincial human rights codes and employment standards
- Excellent communication, problem-solving, and negotiation skills
- Ability to handle sensitive information with discretion and maintain confidentiality
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
#IND1
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
What you'll do
- The Disability Manager will design and implement a work disability management program while overseeing all Short and Long Term Disability claims. They will also coordinate workplace accommodations and act as a resource for employees and managers regarding disability-related issues.
About Definity Insurance Company
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
* * *
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Ready to join Definity Insurance Company?
Take the next step in your career journey
Frequently Asked Questions
What does a Disability Manager do at Definity Insurance Company?
As a Disability Manager at Definity Insurance Company, you will: the Disability Manager will design and implement a work disability management program while overseeing all Short and Long Term Disability claims. They will also coordinate workplace accommodations and act as a resource for employees and managers regarding disability-related issues..
Is the Disability Manager position at Definity Insurance Company remote?
The Disability Manager position at Definity Insurance Company is based in Waterloo, Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Disability Manager position at Definity Insurance Company?
You can apply for the Disability Manager position at Definity Insurance Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.