DI
Bilingual Representative, Customer Service
full-time•Mississauga•CA$45k - CA$82k
About this role
What can you expect in this role
- Your shift will be scheduled between 8:00AM and 8:00PM EST
- Respond promptly and professionally to incoming inquiries by telephone, or email
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets
What do you bring to the role?
Must be bilingual in French/English to service our French speaking customers
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required
Salary Range: $45,000 - $82,100
What you'll do
- The representative will respond to inquiries via telephone or email, ensuring resolution and follow-up as necessary. They will maintain rapport with customers and accurately input information into the company database.
About Definity Insurance Company
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
* * *
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Ready to join Definity Insurance Company?
Take the next step in your career journey
Frequently Asked Questions
What does Definity Insurance Company pay for a Bilingual Representative, Customer Service?
Definity Insurance Company offers a competitive compensation package for the Bilingual Representative, Customer Service role. The salary range is CAD 45k - 82k per year. Apply through Clera to learn more about the full compensation details.
What does a Bilingual Representative, Customer Service do at Definity Insurance Company?
As a Bilingual Representative, Customer Service at Definity Insurance Company, you will: the representative will respond to inquiries via telephone or email, ensuring resolution and follow-up as necessary. They will maintain rapport with customers and accurately input information into the company database..
Is the Bilingual Representative, Customer Service position at Definity Insurance Company remote?
The Bilingual Representative, Customer Service position at Definity Insurance Company is based in Mississauga, Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Bilingual Representative, Customer Service position at Definity Insurance Company?
You can apply for the Bilingual Representative, Customer Service position at Definity Insurance Company directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.