Senior API Voice Agent CSM
full-time•Tel-Aviv
About this role
Deepdub is building the voice layer of AI and disrupting traditional voice-based markets with our proprietary eTTS™ GenAI voice model. Leading in dubbing and expanding into the AI-based next generation of voice experiences - voice agents, enterprise APIs, and real-time multilingual broadcasting. Deepdub is a market leader in generative AI voice solutions. Our SaaS platform and API deliver high-quality voices across more than 130 languages and are validated by Fortune 500 enterprises. By joining Deepdub, you'll be part of a dynamic team driving a revolution in voice-based markets and helping stories resonate worldwide with authenticity and emotional depth.
Read more about Deepdub:
https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=170539
About the role
We’re looking for a Senior API Voice Agent CSM to own customer engagement and delivery for our voice agent product. You’ll work directly with global customers, lead deployments, and partner closely with R&D to triage issues, prioritize requests, and turn customer feedback into product outcomes.
You’ll thrive here if you enjoy being the liaison between customer and product reality, responsible for setting and maintaining expectations while facilitating continuous communication between the Product team and customers.
Responsibilities
- Own end-to-end customer engagement, including: onboarding, adoption, success criteria, and expansion opportunities.
- Lead customer deployments (integration, rollout planning, implementation coordination, go-live readiness).
- Work closely with Product & Engineering:
- open/track tickets, provide clear steps to reproduce, and drive prioritization
- clearly articulate customer challenges and pain-points into structured product requirements and actionable items
- Present new features to customers, collect feedback, and convert it into internal action plans.
- Manage global customer relationships across time zones and cultures, building trust and setting realistic expectations.
Requirements
- 6+ years of experience in Customer Success / Solutions / Technical Account Management / Implementation (or similar).
- Strong technical background, including hands-on coding experience
- Experience in startups or fast-moving product environments.
- Experience with AI/voice products, conversational AI, or production ML systems.
- Proven experience working with customers directly, handling escalations, and owning outcomes.
- Experience collaborating with engineering, product, and support teams
- Excellent communication skills: can explain technical topics clearly and maintain customer expectations.
You’ll know you’re a good fit if you
nullA few more reasons to join us
nullWhy Should You Apply for this Position?
nullWhat you'll do
- The Senior API Voice Agent CSM will own customer engagement and delivery for the voice agent product, leading deployments and collaborating with R&D. This role involves managing global customer relationships and facilitating communication between the Product team and customers.
About Deepdub
Deepdub leverages AI to revolutionize dubbing and localization for a wide range of industries, including film, TV, online media, and eLearning. We're on a mission to eliminate language barriers and cultural gaps, ensuring that every piece of content resonates deeply with audiences worldwide.
Our platform harnesses advanced AI and machine learning to sync emotions, audio, and video, delivering a compelling human experience that engages viewers. Deepdub's solutions simplify the localization process, enabling creators and broadcasters to expand their reach globally with ease.
We offer hybrid workflows that blend AI precision with expert human insight, resulting in superior quality, quicker deliveries, and cost savings. By integrating seamlessly into existing post-production processes, Deepdub takes full charge of localization needs, guaranteeing precision and consistency across languages.
Our team of experts, including sound technicians, audio engineers, and voice specialists, ensures your message is delivered flawlessly in any language. Discover the future of content localization with Deepdub.
Get started with our new AI Audio API today and see the difference: Sign Up Here
https://deepdub.ai/tts-api
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Frequently Asked Questions
What does a Senior API Voice Agent CSM do at Deepdub?
As a Senior API Voice Agent CSM at Deepdub, you will: the Senior API Voice Agent CSM will own customer engagement and delivery for the voice agent product, leading deployments and collaborating with R&D. This role involves managing global customer relationships and facilitating communication between the Product team and customers..
Is the Senior API Voice Agent CSM position at Deepdub remote?
The Senior API Voice Agent CSM position at Deepdub is based in Tel-Aviv, Tel-Aviv District, Israel. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior API Voice Agent CSM position at Deepdub?
You can apply for the Senior API Voice Agent CSM position at Deepdubdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.