About Dedale:

Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 150 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.

Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.

Our Culture:

Dedale gathers a group of highly talented international individuals (incl. Filipino, French, Chinese, Moroccan, Latvian, Lebanese nationalities among others).

The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).

Our advisory board is extremely high profile, including some of the most successful investors

worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).

We seek to develop a dream team of outstanding investment analysts with strong academic and professional achievements and a passion for investing and technology.

Your Opportunity:

The IT Support Specialist is responsible for ensuring the smooth operation of computer systems, networks, and hardware across the APAC and Paris regions. The role involves providing timely technical support, maintaining IT infrastructure, and implementing improvements to enhance company operations.

Responsibilities:

Hardware & Software Setup:

• Install and configure computer hardware, software, systems, networks, printers, and scanners and other IT Equipment

• Set up new user accounts and ensure proper access control.

System Monitoring & Maintenance:

• Monitor and maintain computer systems and networks to ensure optimal performance and security.

• Diagnose and repair hardware and software faults for desktops, laptops, and peripheral devices

Technical Support:

• Provide technical support across the company

• Respond promptly to IT service issues and support requests via ticketing system, phone, or in-person

• Train staff on the use of new hardware, software, and internal systems

• Provide Airtable support

Equipment Repair & Replacement:

• Repair and replace equipment as necessary to minimize downtime and maintain operational efficiency.

Technology Testing & Improvements:

• Test new technologies and software, recommending and implementing improvements to enhance system performance.

Network Administration & Support:

• Provide network administration and ongoing support for internal systems, ensuring continuous connectivity and smooth operations.

• Create and manage user accounts and access controls based on company security policies

• Maintain accurate records of IT assets, software licenses, and service/repair logs

Disaster Recovery & Compliance:

• Implement and maintain disaster recovery plans to protect data and ensure business continuity.

• Ensure compliance with software licensing laws and usage guidelines

Vendor Coordination:

• Work with third-party vendors to resolve complex IT issues and ensure the reliability of IT services.

Qualifications & Requirements

Required:

• At least 2-3 years of experience in IT support, helpdesk, or a similar technical role

• Strong understanding of Windows environments, network fundamentals, and general IT hardware/software

• Knowledge of Microsoft 365 (O365) administration and support (Outlook, Teams, SharePoint, OneDrive, etc.)

• Prior experience or familiarity with Airtable is a plus

• Ability to clearly explain technical issues to both technical and non-technical users

• Proficiency in troubleshooting, resolving technical issues, time management, and organizational skills

• Experience with user account management and network support.

• Ability to provide both in-person and remote technical support.

• Strong problem-solving, communication, and organizational skills.

Preferred:

• Experience in high-growth companies.

• Background working in fast-paced, international, and matrixed organizations.

• Experience working in hybrid or remote team environments

• Bachelor’s degree in IT, Computer Science, Computer Engineering, Network Engineering, Management Information Systems

Our Process

• Intro Call

• Pre-Case

• Case Study & Debrief

• Final Interview with Leadership Team and Coffee Chat with APAC Director