Director of Customer Success Operations
full-time•Holon
About this role
DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.
As our Director of Customer Success Operations, you will be the architect of our post-sales engine. Your mission is to build the infrastructure, processes, and data-driven insights that allow our Customer Success and Support teams to scale efficiently.
We are looking for a strategic leader who can move seamlessly between high-level strategy—such as designing the customer journey—and hands-on execution, including optimizing our tech stack and CRM.
Key Responsibilities
- Implement AI-driven strategy and automation across onboarding, support, workflows, and reporting to increase speed, accuracy, and operational capacity.
- Build, improve and ensure compliance with standardized "Playbooks" to guarantee a consistent, world-class experience.
- Track key performance indicators and build dashboards that provide real-time visibility into team performance and customer health.
- Partner with Finance and CS leadership to forecast renewals and identify churn risks proactively.
- Verify compliance on all CS processes and methodology.
- Drive initiatives to improve customer satisfaction and operational KPIs..
- Hands on ownership of systems, tools and processes.
Requirements
- 4+ years in leading CS Operations role within a high-growth B2B SaaS environment.
- Proven ability to translate complex data into actionable strategies that drive retention and expansion.
- Expert-level knowledge of CRM systems (Salesforce) and CS tools (totango, gainsight, Gong etc).
- Proven track record in cs operations, including process, productivity, and operational improvement initiatives.
- A "startup soul" who thrives in ambiguity and is comfortable building systems from the ground up rather than just maintaining them.
- Highly organized, methodical, and proactive manager focused on achieving results, optimizing performance, and meeting SLAs and budgetary requirements.
- Exceptional English (both written and verbal).
- Bachelor’s degree in Industrial Engineering & Management or other relevant field.
How to Apply?
nullWhat you'll do
- The Director of Customer Success Operations will build the infrastructure and processes for the post-sales engine, focusing on efficiency and scalability. This includes implementing AI-driven strategies, tracking performance indicators, and ensuring compliance with standardized processes.
About DealHub
We are a team of well connected people. When you talk, we listen. You may want to sell a luxury real state, buy a nice sports car or need someone to get things done for you.
Great people get great results and we have one special "key" to open every door you need.
Your needs are our mission!
Ready to join DealHub?
Take the next step in your career journey
Frequently Asked Questions
What does a Director of Customer Success Operations do at DealHub?
As a Director of Customer Success Operations at DealHub, you will: the Director of Customer Success Operations will build the infrastructure and processes for the post-sales engine, focusing on efficiency and scalability. This includes implementing AI-driven strategies, tracking performance indicators, and ensuring compliance with standardized processes..
Is the Director of Customer Success Operations position at DealHub remote?
The Director of Customer Success Operations position at DealHub is based in Holon, Tel-Aviv District, Israel. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Customer Success Operations position at DealHub?
You can apply for the Director of Customer Success Operations position at DealHubdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.