Overview

Patient and Guest Services Specialist is responsible for all Guest Services functions of the assigned DCH Health System location(s).

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

• High School diploma or GED required.  Associate Degree preferred 
• Hospitality, Customers Services, Healthcare Experience preferred.
• Must be a customer service-oriented person.
• Must be able to read, write legibly, speak and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

• Frequent work with others: deals with internal and external customers, face-to-face discussion, email and telephone communications. Possible dealings with unpleasant or angry people and conflict situations Valet/resolution
• Ability to work in a fast-paced on occasion

PHYSICAL FACTORS

• Must be able to sit, stand, walk, kneel, sit, crouch or stoop with good balance for extended periods of time.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must be able to assist customers in getting into and out of the vehicle when necessary.
• Ability to push/pull objects over carpeted floors, concrete ramps, and on varied surfaces.
• Must be able to operate a telephone and wheelchairs.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.