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1st Line Service Desk Analyst
full-time•Leicester
Summary
About this role
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
How you’ll power our business as a Service Desk Analyst
The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.
The SDA is also expected to work closely with other IT department personnel to help on tasks that may be outside the scope of their knowledge or expertise.
An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources required to function effectively.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
Here’s what you’ll be doing
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Fields Incoming Help Requests
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Resolves IT Support Requests
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Escalates Advanced Cases
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Maintains Service Records
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Performs System Testing and Updates
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Maintains IT Documentation
What we’ll need from you
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Strong written and oral communication skills.
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Strong interpersonal skills.
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Ability to use sound judgement in terms of work planning and customer care.
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Ability to present ideas in user-friendly language.
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Highly self-motivated and directed.
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Keen attention to detail.
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Analytical and problem-solving abilities.
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Ability to prioritise and execute tasks in a high-pressure environment.
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Strong customer service orientation.
What you’ll get from us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
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Discretionary Bonus
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Enhanced Pension Scheme
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Life Assurance
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EAP (Employee Assistant Plan)
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Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
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Extensive discounts from loved brands and major retailers
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25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
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Enhanced Family Friendly Leave
Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
Doing right by everyone
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
What you'll do
- The Service Desk Analyst is responsible for helping users resolve issues with computer hardware or software, responding to 1st line user enquiries, and maintaining service records. They also escalate advanced cases and perform system testing and updates.
About DCC
With a heritage dating back to 1829, Vital Healthcare specialises in the sales, marketing and distribution of a broad range of pharmaceuticals, medical, surgical and laboratory products to healthcare professionals and patients in the UK, Ireland and international markets.
Our passionate team of over 1500 staff support over 50,000 product lines and supply over 500,000 orders to healthcare providers every year.
No matter what their role or location, our staff all share the same passion to improve patient care, utilising the breadth and quality of the DCC Vital portfolio and the strength of our customer and supplier relationships.
Vital operates across 4 key divisions - Pharma, Medical Devices, Primary Care & Logistics and consists of several subsidiary companies:
• Fannin Ltd
• Williams Medical Supplies
• SP Services
• Worner Medical
• TPS Healthcare
• VacSax Ltd
• Espiner Medical
• MediGlobe Group
Ready to join DCC?
Take the next step in your career journey
Frequently Asked Questions
What does a 1st Line Service Desk Analyst do at DCC?
As a 1st Line Service Desk Analyst at DCC, you will: the Service Desk Analyst is responsible for helping users resolve issues with computer hardware or software, responding to 1st line user enquiries, and maintaining service records. They also escalate advanced cases and perform system testing and updates..
Is the 1st Line Service Desk Analyst position at DCC remote?
The 1st Line Service Desk Analyst position at DCC is based in Leicester, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the 1st Line Service Desk Analyst position at DCC?
You can apply for the 1st Line Service Desk Analyst position at DCCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.