Hard Rock Hotel -Reservations Team
full-time•St. Julian's
About this role
At Hard Rock Hotel Malta, every great guest experience starts with a great first connection. Our Reservations Team plays a key role in shaping each guest’s journey, delivering accurate information, confident service, and a seamless booking experience that reflects the energy and service standards of the Hard Rock brand.
We are currently recruiting Reservations Team Members to support daily reservations operations and guest communications.
This vacancy includes opportunities for the following reservations roles:
- PBX Operator
- Reservation Agent
- Global Customer Service (GCS) Coordinator
Role allocation will be based on qualifications, experience, and operational requirements.
What we’re looking for:
- Previous experience in reservations, customer service, call centre, or hospitality environments (preferred)
- Strong communication skills with a confident and professional telephone manner
- Excellent attention to detail and accuracy when handling bookings and guest information
- A guest-focused, professional approach to service
- Ability to work with reservations systems and standard office software
- Flexibility to work shifts, including weekends and public holidays
What you can expect:
- A competitive salary package
- Brand-led training aligned with Hard Rock service standards
- A fast-paced, supportive, and collaborative team environment
- Career development opportunities within an internationally recognised brand
- Team member benefits across Hard Rock, db Group, and partner brands
How to apply:
Click the “Apply for this Job” button and submit your CV.
Applications will be reviewed and matched to the most suitable Reservations role.
Location
St Julians, MT
Department
Sales
Employment Type
FT
Minimum Experience
Experienced
What you'll do
- The Reservations Team is responsible for shaping each guest’s journey by delivering accurate information and a seamless booking experience. Team members will support daily reservations operations and guest communications.
About db Group
The db Group has grown from a family-run business into Malta’s foremost corporate player in the tourism, hospitality & leisure sector, and beyond.
In the 1980s, Silvio Debono, the Group’s founder, operated a small guesthouse. Today, as db Group Chairman, he sits at the helm of
the largest operation in Malta.
Over the last four decades the Group has forged strategic relationships with a range of global players including Hard Rock Café International, Starbucks, the Accor Hotel Group, and RIU Hotels & Resorts. As a result, we accumulated invaluable business acumen and operational experience.
This track record has enabled us to establish our very own unique brand, db Hotels + Resorts, driven by the fundamental principle of excellence in everything we do. Year-on-year, the Group won a number of prestigious global awards, positioning it at the forefront of the Maltese hospitality and catering industry.
In due course, and prudently, the Group diversified its core operations,
taking in contract catering, healthcare, and property development
under its wing.
Ready to join db Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Hard Rock Hotel -Reservations Team do at db Group?
As a Hard Rock Hotel -Reservations Team at db Group, you will: the Reservations Team is responsible for shaping each guest’s journey by delivering accurate information and a seamless booking experience. Team members will support daily reservations operations and guest communications..
Is the Hard Rock Hotel -Reservations Team position at db Group remote?
The Hard Rock Hotel -Reservations Team position at db Group is based in St. Julian's, San Giljan, Malta. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hard Rock Hotel -Reservations Team position at db Group?
You can apply for the Hard Rock Hotel -Reservations Team position at db Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.