ZenDesk Specialist
full-time•India
About this role
ZenDesk Specialist
Department: 73-436 - Customer Services - CoE
Employment Type: Permanent - Full Time
Location: India - Hyderabad
Reporting To: Amit Juyal
Description
Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
The Role:
- Working in a fast paced, agile environment alongside our Customer Services Operations team to deliver our Customer Experience strategy
- Working to optimise our instance, launch new initiatives and improve the agent experience
- Administering the Zendesk platform and maintaining all supported channels, business rules and agent groups, updating views, managing integrations, and troubleshooting issues as needed
- Manage all of our existing channels and working alongside our Product Managers to introduce any new channels and markets
- Working to consistently improve our routing to drive agent efficiencies.
- Utilising problem-solving skills to create solutions in Zendesk where no out of the box solutions might exist.
- Working directly with Zendesk or any third party for internal tooling improvements
- Owning user reporting both real time and past performance statistics via Zendesk and constantly iterating and making improvements to this flow, consulting with various stakeholders along the way.
- Managing User profiles to ensure optimum utilisation of the platform
- Educating other key stakeholders on how to “self-serve” in Zendesk to decentralize administration where possible and create contingency plans in case of incidents whilst maintaining governance as our main admin.
What You’ll Bring:
- At least 3-5 years of Zendesk admin experience
- Proven building from scratch and problem-solving skills in Zendesk
- Ability to capture and utilize data to make decisions
- Experience in prioritizing tasks and solutions
- Experience in implementation or maintenance of Zendesk Messaging
- Any experience with navigating and updating legacy HTML, CSS, and JavaScript
- Zendesk Admin Certifications is a plus.
What you'll do
- The role involves administering the Zendesk platform, optimizing customer service channels, and improving agent efficiency. Additionally, the specialist will work on user reporting and educate stakeholders on self-service options.
About DAZN
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
Ready to join DAZN?
Take the next step in your career journey
Frequently Asked Questions
What does a ZenDesk Specialist do at DAZN?
As a ZenDesk Specialist at DAZN, you will: the role involves administering the Zendesk platform, optimizing customer service channels, and improving agent efficiency. Additionally, the specialist will work on user reporting and educate stakeholders on self-service options..
Is the ZenDesk Specialist position at DAZN remote?
The ZenDesk Specialist position at DAZN is based in India, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the ZenDesk Specialist position at DAZN?
You can apply for the ZenDesk Specialist position at DAZN directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.