Streaming Support Engineer
full-time•India
About this role
Streaming Support Engineer
Department: 61-155 - Broadcast - Broadcast Engineering
Employment Type: Permanent - Full Time
Location: India - Hyderabad
Reporting To: Raja Reddy
Description
Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.
The Role:
We are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN’s Hyderabad office.
This role is responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential.
The ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence.
This is a hands-on role in a fast-paced, 24×7 operational environment.
What you’ll be doing:
Monitoring & Alert Response
- Monitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools.
- Perform continuous platform health checks before, during, and after live events.
- Identify issues proactively, including subtle playback or quality degradations.
- Create clear, well-structured tickets and initiate timely discussions with relevant teams.
- Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs.
- Maintain accurate incident records, including observations, actions taken, and outcomes.
- Take end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes.
- Coordinate with internal teams and third-party vendors until issues are fully resolved.
Incident & Live Event Support
- Provide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues.
- Perform initial troubleshooting for playback, CDN, and platform-related problems.
- Operate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication.
- Prioritize customer impact during live sports events to minimize disruption.
- Track incidents through resolution and post-event validation.
Root Cause & Prevention Support
- Assist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence.
- Support L2/Lead engineers in reproducing issues and identifying contributing factors.
- Ensure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios.
Event Readiness
- Conduct pre-event system and platform readiness checks.
- Coordinate with relevant teams to confirm readiness before event start.
- Monitor live events closely and escalate issues immediately to reduce customer impact.
Documentation & Knowledge Sharing
Maintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps.
Share insights and lessons learned with the team to continuously improve operational readiness and processes.
Required Skills & Qualifications
Share insights and lessons learned with the team to continuously improve operational readiness and processes.
Required Skills & Qualifications
Sports Streaming & Live Event Mindset
- Clear understanding of how live sports events operate and the critical nature of real-time streaming.
- Ability to remain highly alert and responsive during live events and PPVs.
- Strong ability to quickly identify issues, even with partial data or early indicators.
- Proven capability to convert observations into actionable tickets and effective escalations.
- Strong follow-through to ensure issues are fully resolved and do not reoccur.
Technical Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a Media/Streaming-related field.
- 0–2 years of experience in IT operations, technical support, or streaming-related roles.
- Understanding of streaming protocols and workflows (HLS, DASH, Smooth Streaming).
- Familiarity with monitoring and observability tools such as Conviva, NewRelic, Coralogix, or similar.
- Basic Linux knowledge, including log inspection and simple command usage.
- Strong analytical and problem-solving skills.
- Good written and verbal communication skills.
- Willingness to work in a 24×7 rota-based environment.
Preferred Skills
- Experience supporting live sports or time-critical streaming platforms.
- Exposure to CDNs, OTT platforms, or cloud-based streaming services.
- Basic scripting or automation skills (Python, Bash) for operational support.
- Knowledge of AWS Media Services.
- High-level understanding of playback services, manifests, and DRM.
What you'll do
- The Streaming Support Engineer will be responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. This includes identifying issues, performing initial troubleshooting, and managing tickets while ensuring timely resolution during live sports events.
About DAZN
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
Ready to join DAZN?
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Frequently Asked Questions
What does a Streaming Support Engineer do at DAZN?
As a Streaming Support Engineer at DAZN, you will: the Streaming Support Engineer will be responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. This includes identifying issues, performing initial troubleshooting, and managing tickets while ensuring timely resolution during live sports events..
Is the Streaming Support Engineer position at DAZN remote?
The Streaming Support Engineer position at DAZN is based in India, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Streaming Support Engineer position at DAZN?
You can apply for the Streaming Support Engineer position at DAZN directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.