Application Support Specialist
full-time•Morley
About this role
Application Support Specialist
Department: 61-458 - Technology - Live Operations
Employment Type: Permanent - Full Time
Location: UK - Leeds
Reporting To: Connor Rose
Description
Why Join DAZN?
DAZN is transforming the way fans experience live sport. Streaming over 40 different sports from more than 300 leagues to millions of users in over 200 countries, we are one of the fastest-growing sports media companies in the world. Behind this seamless delivery is our Application Support team — the first line of defence ensuring our services are always available, responsive, and delivering the best possible user experience.
DAZN is transforming the way fans experience live sport. Streaming over 40 different sports from more than 300 leagues to millions of users in over 200 countries, we are one of the fastest-growing sports media companies in the world. Behind this seamless delivery is our Application Support team — the first line of defence ensuring our services are always available, responsive, and delivering the best possible user experience.
This is your chance to be part of a central operations team that keeps DAZN running 24x7. You’ll gain unique insight into the inner workings of a global OTT platform and play a key role in delivering content from stadium to screen. If you thrive in high-pressure environments, love live sport, and are naturally curious and detail-oriented, this is the role for you.
The Role:
As an Application Support Specialist, you’ll be part of a team providing 1st line support for all DAZN platforms globally. Monitoring live sports content, critical user journeys, and playback systems, you’ll identify, triage, and escalate issues to ensure swift resolutions. You’ll also be at the forefront of live event readiness, monitoring KPIs and platform performance using state-of-the-art tools — 24 hours a day, 7 days a week, 365 days a year.
As an Application Support Specialist, you’ll be part of a team providing 1st line support for all DAZN platforms globally. Monitoring live sports content, critical user journeys, and playback systems, you’ll identify, triage, and escalate issues to ensure swift resolutions. You’ll also be at the forefront of live event readiness, monitoring KPIs and platform performance using state-of-the-art tools — 24 hours a day, 7 days a week, 365 days a year.
What You'll Be Doing:
- Provide 24x7 application support, including proactive platform monitoring and incident management
- Carry out Level 1 triage for customer-impacting issues and escalate as necessary
- Monitor live and pre-live events, performing health checks to ensure content availability and quality
- Maintain clear, accurate incident logs and communicate effectively with internal stakeholders
- Use service management tools (e.g. ServiceNow) to manage tickets and workflows
- Analyse incidents and platform behaviour to identify root causes and suggest improvements
- Support continuous improvement of operational runbooks, processes, and SOPs
- Build strong knowledge of OTT, live streaming architecture, and metadata workflows
- Be a key escalation point for major incidents, ensuring issues are tracked, prioritised, and resolved rapidly
What You'll Bring:
- Prior experience in a technical support or incident response role, ideally in a live operations environment
- Familiarity with KPIs that reflect service health and customer experience
- Proficiency using service desk tools like ServiceNow or similar ticketing systems
- Excellent troubleshooting and data analysis skills with a proactive approach
- Ability to multitask and remain calm under pressure during critical incidents
- Strong communication skills for stakeholder updates and internal escalations
- High attention to detail for monitoring, reporting, and documenting issues
- Willingness to work in rotating shifts, including nights, weekends, and holidays
Benefits
Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
What you'll do
- As an Application Support Specialist, you will provide 24x7 application support, including proactive platform monitoring and incident management. You will also monitor live sports content and critical user journeys to ensure swift resolutions to any issues.
About DAZN
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
Ready to join DAZN?
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Frequently Asked Questions
What does a Application Support Specialist do at DAZN?
As a Application Support Specialist at DAZN, you will: as an Application Support Specialist, you will provide 24x7 application support, including proactive platform monitoring and incident management. You will also monitor live sports content and critical user journeys to ensure swift resolutions to any issues..
Is the Application Support Specialist position at DAZN remote?
The Application Support Specialist position at DAZN is based in Morley, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Application Support Specialist position at DAZN?
You can apply for the Application Support Specialist position at DAZN directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.