STARS STAFF ASSISTANCE SPECIALIST

RESPONSIBLE TO: STARS Enhanced Employee Healthcare Project Manager

FUNCTION: The STARS Staff Assistance Specialist serves as a member of a support team who is charged with the responsibility of providing assistance to a caseload of newly hired or existing TRC employees. In conjunction with the Project Manager, implements and integrates the comprehensive STARS model with TRC employees, incorporating healthcare needs with basic needs, mental wellness, family stability, and employment. Taking a proactive approach, consults with, informs, and educates employees on available options and resources both within and outside of The Resource Center in an effort to ensure greater access to services, increase wellness and self-management, improve job performance and retention, and reduce healthcare costs.

SPECIFIC DUTIES: Refer to Appendix

REQUIRED TOOLS:

1. 1. Access to Internal Systems
   a. Badge Access (Dunham Only, M-F, 7a-7p)
   b. E-mail (internal and external account)
   c. Internet (with research browsing capabilities)
   d. Shared Drives (Human Resources)
   e. Time and Attendance System
   f. Training Management System 
2. Others as Needed or Assigned LOMGINGER COMPETENCIES: Pending Card Sort

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Must possess strong organizational skills and time management abilities in order to maintain a large, diverse caseload efficiently and effectively; Must possess knowledge of healthcare reform, current trends, and new developments in the healthcare and human service industries; Must possess strong analytical skills to assess baseline progress and establish/revise goals/outcomes; Strong interpersonal skills, verbal and written communication skills, networking and knowledge of available resources are essential; Must be able to maintain a high level of confidentiality and maintain composure when interacting with employees; Must represent TRC in a positive and professional manner in all venues; Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently; Must be able to work both independently and as a member of a team; Responsiveness and customer service/satisfaction are paramount; Must be flexible and willing to work non-traditional hours to accommodate the needs and schedules of employees; Physical condition (or reasonable accommodation) commensurate with the demands of the job.

MINIMUM QUALIFICATIONS: Bachelor’s Degree in Social Work, Human Services, or other related health field plus two (2) years of experience in care coordination or case management; OR Associate’s Degree plus four (4) years of experience in care coordination or case management. Possession of certification in health/wellness/employment coaching/counseling from an accredited professional training program strongly preferred. Valid driver’s license, use of personal vehicle, and willingness to travel for work are required.

Revision Date: 05/31/2019
STARS Enhanced Employee Healthcare
THE RESOURCE CENTER
Grade 15, Non-Exempt
PTO/CAT: 3

The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.