About this role
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
This role is responsible for end-to-end payroll processing, ensuring accurate, compliant, and timely payroll cycles including taxes, benefits, garnishments, and year-end activities for assigned clients. The position emphasizes quality control, auditing, and proactive issue resolution while collaborating with internal teams and clients to deliver high levels of customer satisfaction. It also involves managing cases, maintaining documentation, adhering to SLA metrics, creating and updating standard operating procedures, and supporting continuous process improvements. The ideal candidate brings multi-client payroll experience, strong legislative knowledge (especially Canadian payroll), familiarity with Dayforce or similar systems, and a commitment to accuracy, learning, and collaboration.
What you'll get to do
- Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
- Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
- Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
- Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs
- Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
- Drive customer satisfaction by providing high quality of service
- Flexibility in terms of working hours
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
- Adhering to and Reporting on SLA metrics
- Create, update standard operating procedures and performs quarterly document reviews
- Meets quality control standards
- Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
- Performs administrative functions as required
- Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
- Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
- Ability to communicate and collaborate with clients and internal team members
- Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
- Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs
- Proactively manage quarter, and year-end payroll auditing and processing
- Resolve client’s issues and provide superior customer service to internal and external partners
- Provides training, supporting peers and customers as needed
- Executes minor configuration updates to product as applicable (PCR Lite)
- Attends and leads customer meetings where required and supports discussions from payroll
- Supports Client Relationship Executives with requests as needed for customer
- *Canada specific: Performs monthly reconciliations of tax remittances, Strong legislative working knowledge of all Canada garnishments in order to interpret, calculate, Strong legislative knowledge of ROEs in order to validate or enter ROE’s as needed.
What would make you really stand out
- Industry related certifications or will obtain after employment
- Multi-client payroll processing experience
- 2000+ employee payroll processing experience
- End-to-end payroll processing experience
- Experience with Dayforce HCM or similar cloud payroll technology
- Strong working knowledge of quality control and auditing standards
- A desire to continually learn
- Ability to communicate and collaborate with clients and internal team members
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
Other facts
About Dayforce
Dayforce makes work life better. Everything we do as a global leader in HCM technology is focused on improving work for thousands of customers and millions of employees around the world. Our single, AI-powered people platform for HR, payroll, talent, workforce management, and benefits equips Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit dayforce.com.
What you'll do
- The Payroll Specialist III is responsible for end-to-end payroll processing, ensuring accuracy and compliance for assigned clients. This includes managing payroll cycles, quality control, and collaborating with internal teams to resolve issues.
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