Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity 

The Fulfillment Specialist II independently manages day-to-day execution of Dayforce’s time clock hardware fulfillment for an assigned order/case queue. This role ensures accurate order processing, inventory alignment, compliant domestic and international shipping documentation, and timely communication between internal teams, customers, carriers, and 3PL partners. The Fulfillment Specialist II routinely resolves standard fulfillment exceptions (carrier delays, address corrections, documentation gaps, returns processing) using defined SOPs, escalating only non-standard, high-risk, or policy-impact issues. The ideal candidate is detail-driven, process-focused, and comfortable operating in a structured, high-volume environment with audit-ready documentation requirements.

What you'll get to do

• Order Processing & Inventory Coordination
• Review, validate, and process time clock hardware orders through internal systems and 3PL/warehouse portals, including ship-to/bill-to, SKU, quantities, ship method, and required reference fields (PO/site identifiers where applicable).
• Validate inventory availability and manage standard backorder workflows (ship complete/partial shipments per policy), communicating ETAs using approved t Prepare international shipment data accurately and consistently across systems and documents (e.g., HS codes provided by controlled master data/reference lists, item descriptions, declared values, required consignee information).
• Time Clock Hardware Controls: Serial Number & Asset Tracking
• Capture and verify serial numbers (or asset identifiers) for shipped devices when applicable, ensuring accurate association to the customer/site/order/case.
• Validate order completeness for common time clock bundles (e.g., device + power supply + mounting kit + cables/accessories) using defined BOM/kit rules.
• Generate return labels and coordinate reverse logistics workflows aligned to SOP (RMA validation, correct return routing, return instructions to customer).
• Documentation, Trackers & Billing Support
• Maintain detailed order histories and audit-ready records (shipment confirmations, tracking, proof of delivery where available, return receipt/disposition, exception notes).
• Salesforce Case Management & Customer Communication
• Receive, track, and manage hardware fulfillment and returns through Salesforce from intake to closure.
• Coordinate daily with 3PL contacts for order release, shipment confirmation, inventory questions, and standard exception handling.

Skills and experience we value

• 2–4+ years in logistics, fulfillment, shipping coordination, order management, or related operations (hardware/tech fulfillment preferred).
• Working knowledge of international shipping workflows and documentation requirements; able to execute using controlled references and SOPs.
• Demonstrated ability to resolve routine carrier/3PL exceptions independently and document actions clearly.
• Strong Excel skills (filters, XLOOKUP/VLOOKUP, pivot tables; reconciliation/exception tracking).
• Experience using case/ticketing tools (Salesforce preferred) and collaborating cross-functionally.
• Excellent written and verbal English communication, including concise customer updates.
• Ability to work remotely on U.S. Eastern Time-aligned schedules with 2–4 hours overlap with U.S. teams.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process