About the Opportunity

The Configuration Systems Analyst plays a key role in ensuring the reliability, scalability, and performance of Dayforce software solutions. This position provides hands-on Configuration Management, System Administration, Incident Management, and Infrastructure Support, ensuring smooth operations across all Dayforce environments.

You’ll collaborate with Development, Support, Services, Technology teams, and Dayforce clients to deliver high-quality configurations, enable seamless software upgrades, and drive proactive improvements in system stability and efficiency.

What You’ll Get to Do

• Environment Management: Set up, configure, and maintain Dayforce environments across global data centers, ensuring availability, security, and compliance with platform standards.
• Software Deployment & Upgrades: Manage the end-to-end delivery of Dayforce hotfixes, patches, and upgrades, coordinating with Development and Support teams to ensure zero-downtime rollouts.
• Configuration & Access Management: Support hosting configurations (SFTP, access provisioning, automation tool setup) and maintain strict control of environment permissions and data integrity.
• Incident Response: Investigate, analyze, and resolve system issues and configuration incidents within defined SLAs. Prioritize and escalate critical or go-live-impacting incidents following established processes.
• Infrastructure Monitoring & Health: Respond to alerts from monitoring systems and collaborate with Technology teams to maintain infrastructure health — including disk space, patching, backups, and server performance.
• Process Optimization: Identify and recommend improvements to system reliability, automation, and deployment workflows. Drive process efficiency through scripting, tooling, and documentation.
• Cross-Team Collaboration: Partner with internal teams to troubleshoot platform or application-specific issues, share best practices, and contribute to technical knowledge bases.
• Documentation & Reporting: Maintain detailed documentation of configuration changes, architecture designs, and operational procedures. Track time accurately and support project-based deliverables.

Skills and experience we value

• Diploma or degree in an IT-related field.
• Configuration management and automation tools
• SQL Server, Windows Server, IIS, FTP Server Management, and scripting (PowerShell, Batch)
• Experience with cloud platforms (Azure, AWS) and virtualization tools (VMware, VCenter)
• Proficiency in SQL and understanding of relational database systems and  powershell knowledge 

• Strong analytical and troubleshooting ability
• Excellent communication and teamwork skills
• Detail-oriented with a proactive, ownership-driven mindset

• Experience in system administration, cloud infrastructure, or SaaS platforms
• Familiarity with software deployment, configuration pipelines, and automation
• Prior experience supporting enterprise environments with strict SLAs and change controls

Other Requirements

• Completion of Basic Dayforce Training and SQL Intermediate Training
• Shift: Morning, 8:30 AM – 5:30 (local time)
• On-call rotation: Roaster Scheduled
• Flexibility for critical deployments, maintenance windows, and escalations
• Commitment to process excellence, reliability, and continuous improvement within a fast-paced, global SaaS environment

Hiring Manager: Dwaine Chung Foo
Recruiter: Jasbeer Keramuth
Grade: 8