Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Application Support Specialist – “Reporting”

About the opportunity

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.

The Reporting team regroups a bunch of passionate and dynamic folks who have the responsibility to deliver support on the Dayforce Reporting & Analytics features to all Ceridian’s Dayforce customers. Your role as an Application Specialist is to provide top-notch support experience through excellent technical and function skills. You will have the opportunity to work with clients and colleagues around the world, get exposure to different legislations, fields, and technologies, and experience diverse cultures.

What you’ll get to do

• Providing rapid response and resolution to incidents by applying technical and functional knowledge
• Deliver customized solutions in accordance with agreed schedules, procedures, and standards
• Program and script tasks as required
• Cross-collaboration across departments to drive the completion of tasks
• Use effective communication/interpersonal skills to deliver excellent customer service
• Effective documentation of actions/investigations and solutions on CRM system
• Evaluate and channel risks, and challenges to Senior colleagues and Managers
• Meet Productivity and Quality expectations “Support KPI”
• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Maintain a high level of client satisfaction
• Contribute to support and client knowledgebase

Skills and experience we value

• Proficient in SQL, SQL Server, XML/XSLT
• Understanding of PowerBi will be an advantage
• Knowledge of software development concepts and lifecycles
• Excellent communication and interpersonal skills
• Language – French & English
• Excellent analytical and problem-solving skills
• Excellent time management and organization skills
• Strong team player
• Passionate about client facing
• Strong focus on quality
• Autonomous and proactive
• Programming experience is an advantage
• Diploma or Degree holder in any IT related field
• Intermediate – Advanced SQL
• 1-3 years of experience in software development, testing, implementation or support environment. 

Working hours:

• Flexible working hours. “5 days week”
• 11.30 am – 8.30 pm

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process