About this role
Posting Date
01/19/20262476 Swedesford RdSte 150, Malvern, Pennsylvania, 19355-1456, United States of AmericaThe Customer Service Specialist II performs administrative and customer service tasks. The position answers incoming calls, responds to inquiries, and provides program information telephonically and by email. In addition, the role uploads forms electronically, processes incoming mail, and performs various administrative tasks as required. This role must obtain a good understanding of the IKC programs to answer questions and be a resource. This role has developed strong critical thinking abilities with base knowledge to troubleshoot questions. This role must have complete initial training period and has gained independence in role.
ESSENTIAL DUTIES & RESPONSIBILITIES
In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions.
ESSENTIAL FUNCTION
% OF TIME
1.
Answers and appropriately directs inbound calls while communicating program information to patients, providers, dialysis centers, and other caregivers
90%
2.
Other duties as assigned. (e.g. uploading forms electronically, processing incoming mail)
10%
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
#LI-TS2
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $15.00 - $20.50 per hour.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Other facts
About DaVita Kidney Care
DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD). Today, our mission is to minimize the devastating impacts of kidney disease across the full spectrum of kidney health care.
At DaVita, we’re a community first and a company second. We care for our teammates with the same intensity with which we care for our patients—and encourage our teammates to bring their hearts to work. That is, we can be the same people inside and outside of work because for us, it’s not work, it’s our passion.
Interested in joining our Village? There are over 75,000 careers and counting. Visit careers.davita.com to start your career adventure.
What you'll do
- The Coordinator II, Customer Service is responsible for answering incoming calls and providing program information to patients and caregivers. Additionally, the role involves processing incoming mail and performing various administrative tasks.
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