Customer Service Claims Handler
full-time•United Kingdom
Summary
Location
United Kingdom
Type
full-time
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About this role
Customer Service Claims Handler
Department: Administration
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Joel Ainsworth
Description
Be the difference when it matters most.
Davies is growing fast, and we’re looking for exceptional Claims Handlers to join our expanding team in Preston. This is your chance to step into a role where you’ll be the first point of contact for clients during critical moments — guiding them with empathy, clarity, and confidence.
At Davies, we don’t just handle claims — we shape experiences. Join us and be part of a company that’s redefining customer journeys
Davies is growing fast, and we’re looking for exceptional Claims Handlers to join our expanding team in Preston. This is your chance to step into a role where you’ll be the first point of contact for clients during critical moments — guiding them with empathy, clarity, and confidence.
At Davies, we don’t just handle claims — we shape experiences. Join us and be part of a company that’s redefining customer journeys
What will your day look like:
Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
Prioritising and reviewing diaries in a timely manner
Issuing payments to policyholders and suppliers for settlements
Contributing to team, division and wider business growth and development
Your day to day role will involve communicating with customers via various methods, Inbound and outbound calls, Emails, SMS and also via our automated claims journey
Always making sure that we communicate with customers via their preferred method to ensure their claims is handled proactively and quickly
#INDUKI
Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
Prioritising and reviewing diaries in a timely manner
Issuing payments to policyholders and suppliers for settlements
Contributing to team, division and wider business growth and development
Your day to day role will involve communicating with customers via various methods, Inbound and outbound calls, Emails, SMS and also via our automated claims journey
Always making sure that we communicate with customers via their preferred method to ensure their claims is handled proactively and quickly
#INDUKI
Knowledge and Abilities:
Your professional and amiable approach
You want to find solutions and help customers through their claims effectively
You know your way around the computer and can use MS Word, Excel and Outlook with ease
Work with pace when called to, whilst remaining effective
The successful candidates will you enjoy challenge and pride yourself on your customer care, empathy and attention to detail
You want to find solutions and help customers through their claims effectively
You know your way around the computer and can use MS Word, Excel and Outlook with ease
Work with pace when called to, whilst remaining effective
The successful candidates will you enjoy challenge and pride yourself on your customer care, empathy and attention to detail
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Other facts
Tech stack
Customer Service,Claims Handling,Communication,Empathy,Attention To Detail,Problem Solving,MS Word,Excel,Outlook,Time Management,Teamwork,Written Correspondence,Verbal Correspondence,Diary Management,Proactive Approach,Adaptability
About Davies
Founded in 1933, MDD is a leading international forensic accounting firm that provides economic damage quantification assessments for its clients.
We frequently work with law firms, government entities, multi-national corporations, small businesses, insurance companies and independent adjustment firms.
With over 40 offices in Australia, Brazil, Canada, Hong Kong, Japan, New Zealand, Singapore, Thailand, Korea, the UAE, the UK and the USA, MDD is proud of its demonstrated results in this highly specialized area of accounting.
What you'll do
- The Claims Handler will be the first point of contact for clients, guiding them through the claims process with empathy and clarity. Responsibilities include reviewing and setting up new claims, communicating with various stakeholders, and ensuring timely updates and payments.
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Frequently Asked Questions
What does a Customer Service Claims Handler do at Davies?
As a Customer Service Claims Handler at Davies, you will: the Claims Handler will be the first point of contact for clients, guiding them through the claims process with empathy and clarity. Responsibilities include reviewing and setting up new claims, communicating with various stakeholders, and ensuring timely updates and payments..
Why join Davies as a Customer Service Claims Handler?
Davies is a leading Accounting company.
Is the Customer Service Claims Handler position at Davies remote?
The Customer Service Claims Handler position at Davies is based in United Kingdom, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Claims Handler position at Davies?
You can apply for the Customer Service Claims Handler position at Davies directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Davies on their website.