Apprentice Operations and Support Services Coordinator
full-time•Godstone
Summary
Location
Godstone
Type
full-time
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About this role
Apprentice Operations and Support Services Coordinator
Department: Consulting
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
The Apprentice Operations & Support Services Coordinator will work alongside the rest of the Operations team to support the smooth delivery of key functions across the Professional Education team. This position involves supporting with workbook/study guide orders, invoicing processes, onboarding of new learners and coordinating workshops. The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with your team.
Your New Role
You will learn all aspects and tasks undertaken by the Operations Team, on a rotational basis including:
Workbook Ordering
- Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery.
- Maintain accurate records of orders, distribution and queries.
- Respond to queries from colleagues regarding workbook ordering.
- Build relationships internally with our Delivery Teams to ensure maximum collaboration.
Invoicing Support
- Assist with the preparation and processing of invoices.
Workshop Coordination
- Support the management of the workshops inbox, responding to queries and scheduling learners as required.
- Build relationships internally with our Tutors to ensure maximum collaboration.
Data Analysis and Reporting
- Compile, analyse and present data reports as required.
Operations/Support Inbox
- Support the management of the Operations/Support inbox, responding and actioning queries as required.
Onboarding
- Support the onboarding of apprentices, building relationships with the Client Success team to ensure a swift and compliant onboarding process
Miscellaneous
- Represent and promote Davies Professional Education at external events and meetings.
- Be prepared to roll up sleeves & support other Professional Education internal teams if required.
- Build relationships across Davies to ensure collaboration across the Group.
- Maintain learner and Davies Professional Education data in line with policies and procedures.
- Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.
What You'll Bring to the Role
- Understanding of vocational qualifications including Apprenticeships
- Experience of working both within a team and independently
- Self-motivated, enthusiastic with the ability to work using own initiative
- Good analytical abilities and able to be decisive
- Excellent written, verbal and presentation skills
- Excellent customer service, administrative and organisational abilities
- Excellent IT skills, including all Microsoft office packages
- Ability to analyse Data and create reports using formulas on Excel
- Ability to maintain discretion and confidentiality at all times
- Ability to work remotely and self-motivate time management
Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
- Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution at 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualification
Other facts
Tech stack
Organisational Skills,Attention To Detail,Team Collaboration,Analytical Abilities,Customer Service,Administrative Skills,IT Skills,Data Analysis,Confidentiality,Time Management
About Davies
Founded in 1933, MDD is a leading international forensic accounting firm that provides economic damage quantification assessments for its clients.
We frequently work with law firms, government entities, multi-national corporations, small businesses, insurance companies and independent adjustment firms.
With over 40 offices in Australia, Brazil, Canada, Hong Kong, Japan, New Zealand, Singapore, Thailand, Korea, the UAE, the UK and the USA, MDD is proud of its demonstrated results in this highly specialized area of accounting.
What you'll do
- The role involves supporting the Operations team with workbook ordering, invoicing, onboarding new learners, and coordinating workshops. The coordinator will also manage data analysis and reporting, and respond to queries from the Operations/Support inbox.
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Frequently Asked Questions
What does a Apprentice Operations and Support Services Coordinator do at Davies?
As a Apprentice Operations and Support Services Coordinator at Davies, you will: the role involves supporting the Operations team with workbook ordering, invoicing, onboarding new learners, and coordinating workshops. The coordinator will also manage data analysis and reporting, and respond to queries from the Operations/Support inbox..
Why join Davies as a Apprentice Operations and Support Services Coordinator?
Davies is a leading Accounting company.
Is the Apprentice Operations and Support Services Coordinator position at Davies remote?
The Apprentice Operations and Support Services Coordinator position at Davies is based in Godstone, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Apprentice Operations and Support Services Coordinator position at Davies?
You can apply for the Apprentice Operations and Support Services Coordinator position at Davies directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Davies on their website.