About this role
Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team!
Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.
Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Exceptional customer service skills
- Resilient with the ability to thrive in a fast paced environment
- Excellent communication and organisation skills
- Good with administration with a keen eye to attention to details
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
HatfieldOther facts
About David Lloyd Clubs
David Lloyd Clubs helps members to live life better with a focus on physical and mental wellbeing and a sense of belonging. We are Europe’s largest health and fitness group operating 133 clubs - 103 clubs in the UK and a further 30 clubs across mainland Europe, comprising three brands David Lloyd Clubs, Harbour Clubs and David Lloyd Meridian Spa and Fitness in Germany.
We continually innovate to offer the best products and services for families and individuals in welcoming surroundings including state-of-the-art gyms, heated indoor and outdoor pools, top-class racquet facilities, well-equipped group exercise studios, luxurious spas, kids club facilities and crèches. Our Clubrooms offer a place to spend time with friends and family or enjoy a bite to eat, our clubs also feature large and inviting spaces to work, relax and socialise.
Our 730,000+ members and over 10,000 team members make a positive impact on the communities and environment in which we operate. We have an expert health and fitness team of over 2000 and more than 680 tennis professionals work with us.
David Lloyd Clubs’ racquet facilities are unparalleled with over 1080 tennis courts as well as over 400 badminton and squash courts.
What you'll do
- The Membership Support Advisor will handle member queries and requests through various contact channels, ensuring timely and efficient processing. The role involves actively engaging with members to provide high-quality service.
Ready to join David Lloyd Clubs?
Take the next step in your career journey