TITLE OF POSITION:           Technical Lab Assistant

DEPARTMENT:                      Academics

LOCATION:                            Varies (Lettinga, Lansing, Midland and Warren)

REPORTS TO:                       Academic Department Chair

Pay:              $13.73/Hour

SUMMARY: 

The professional lab assistant performs one-on-one and small group instruction to assist students, aid student success, assist instructors and maintain lab environment. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

1. Assist students in areas that may include, but are not limited to Adobe software (Photoshop, Illustrator), programming languages (HTML, C, C#, Java, VB, etc.), Networking, PC Maintenance and biometrics.
2. Maintains a positive, warm attitude that encourages student learning.
3. Reports concerns and issues to the coordinator as they arise.
4. Maintains a record of tutoring hours by using applicable form.
5. Assist students in various computer software and academic matters as needed.
6. Communicate appropriately/effectively with students, staff, and faculty.
7. Provide excellent customer service.
8. Assist faculty/staff with hardware/software issues related to course work; provide instructional support as needed.
9. Completes responsibilities within best interest of University and students.
10. Provides excellent customer service, anticipating and exceeding the needs of our customers.
11. Support College of Technology in student recruitment activities.
12. Understand and abide by all external and internal regulations and policies.  This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
13. Perform other duties as assigned.

QUALIFICATIONS:

• All Professional Lab Assistants should hold at least a Bachelor’s Degree in a related field, plus one year of experience. Hours are limited – see the Employee Definitions for ‘limited part time’.
• Teaching, mentoring, experience preferred.
• Software/programming knowledge including, but not limited to MS-Office, Photoshop, Illustrator, HTML, FTP, etc.
• Willingness to expand knowledge in computer technology and software utilized at University.
• Demonstrated ability to work accurately and effectively with computerized data systems.  
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.  
• Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences.  
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
• Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.
• Computer Lab environment.  Prolonged sitting and standing.  Use of personal computer and telephone (eye and hand strain).  
• Moderate lifting requirements (up to 50 lbs.).