Overview

Responsibilities

• Monitors patient flow to ensure efficient use of schedules and rooming of patients.
• Writes annual performance appraisals and conducts appraisal meetings.
• Ensures adherence to all standards, procedures and protocols.
• Encourages, supports, and provides educational opportunities for employees’ development.
• Assists in coordinating the daily operations of the practice.
• Ensures staffing, space, furniture and equipment/supply needs of the office are met.
• Analyzes work flows to ensure maximum staff utilization. Works to create a positive and harmonious working environment.
• Coordinates employee schedules and assignments and approves employee time off requests.
• Performs service recovery to promote patient and employee retention.
• Develops, maintains and revises office procedures and systems in order to ensure efficient, effective operations.
• Functions as a resource to management in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations.
• Serves as a resource to licensed practical nurses and medical assistants; provides direction and assists, as necessary, in the performance of duties appropriately delegated in accordance with professional standards.
• Acts as preceptor for new employees.
• Facilitates orientation and training for new employees in conjunction with ambulatory nurse educator. Monitors completion of orientation checklist and completes computer access requests.
• Collaborates and coordinates special quality improvement pilots and projects involving the clinical support staff.
• Serves as liaison with other persons/departments concerning services offered by Express Care.
• Works closely with Clinic Leaders to optimize patient experience.
• Encourages and recognizes the contributions of employees and celebrates individual and department accomplishments.
• Performs other duties as required or assigned.

Qualifications

• Graduate of an accredited school of practical nursing.
• 2 years of ambulatory clinic experience preferred.
• Demonstrated organizational skills preferred.
• Experience coordinating activities for a group preferred.
• Ability to effectively delegate and hold staff accountable for responsibilities.
• Excellent interpersonal, organizational, and communication skills required.
• Ability to relate sensitively to people, maintain confidentiality, multi-task and work well under pressure.

Required Licensure/Certifications