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Dartmouth-Hitchcock Health
Clinical Secretary - Primary Care
full-time•Lebanon

Summary

Location

Lebanon

Type

full-time

Company links

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About this role

Overview

Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of D-H.

Responsibilities

  • Responds to patient calls providing general information and education.
  • Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
  • Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
  • Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.
  • Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
  • Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.
  • Monitors and completes system messages in a timely manner to meet patients’ needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
  • Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services.
  • Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy.
  • Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
  • Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager.
  • Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff.
  • Acts as liaison between primary care physicians & specialists outside DH.
  • Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed.
  • Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
  • Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks.
  • Performs other duties as required or assigned.

    • Qualifications

    • High school graduate or equivalent with 1 year experience in provider office.
    • Knowledge of insurance benefit programs and medical terminology.
    • Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
    • Able to prioritize multiple tasks.
    • Must have prior computer experience, excellent communication skills, and attention to detail.

    Required Licensure/Certifications

    • None

    Other facts

    Tech stack
    Patient Interaction,Appointment Scheduling,Medical Terminology,Insurance Knowledge,Communication Skills,Attention to Detail,Referral Management,Problem Solving,Multi-tasking,Technology Use,Service Recovery,Follow-up Coordination,Team Support,Time Management,Customer Service,Liaison Skills

    About Dartmouth-Hitchcock Health

    Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes its Dartmouth Cancer Center, one of only 51 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, including the Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital and clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Windsor, VT, and Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.

    Team size: 10,001+ employees
    LinkedIn: Visit
    Industry: Hospitals and Health Care

    What you'll do

    • The Clinical Secretary is responsible for reviewing, processing, and tracking referrals, scheduling appointments, and responding to patient calls. They also act as a liaison between physicians and specialists, ensuring effective communication and support for patients.

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    Frequently Asked Questions

    What does a Clinical Secretary - Primary Care do at Dartmouth-Hitchcock Health?

    As a Clinical Secretary - Primary Care at Dartmouth-Hitchcock Health, you will: the Clinical Secretary is responsible for reviewing, processing, and tracking referrals, scheduling appointments, and responding to patient calls. They also act as a liaison between physicians and specialists, ensuring effective communication and support for patients..

    Why join Dartmouth-Hitchcock Health as a Clinical Secretary - Primary Care?

    Dartmouth-Hitchcock Health is a leading Hospitals and Health Care company.

    Is the Clinical Secretary - Primary Care position at Dartmouth-Hitchcock Health remote?

    The Clinical Secretary - Primary Care position at Dartmouth-Hitchcock Health is based in Lebanon, New Hampshire, United States. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Clinical Secretary - Primary Care position at Dartmouth-Hitchcock Health?

    You can apply for the Clinical Secretary - Primary Care position at Dartmouth-Hitchcock Health directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Dartmouth-Hitchcock Health on their website.