Overview

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.

Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.

Promptly and courteously answers questions from external users and provides general information.

Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.

Demonstrates proficient computer and telephone/paging skills.

Demonstrates exceptional customer service skills.

Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.

Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.

Proficient in multiple mass communication notification tools.

Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.

Performs other duties as required or assigned

Qualifications

High School Diploma or Equivalent
One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
Must be able to use computer/phone for extended periods of time.
Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
Complying with D-H policies and standards for all actions related to their role

Required Licensure/Certifications

None

Other facts

Tech stack

Telephone Etiquette,Listening Skills,Problem Solving,Customer Service,Computer Skills,Interpersonal Skills,Organizational Skills,Time Management,Communication Skills,Professional Attitude,Emergency Response,Mass Communication Tools,Teamwork,Self-Accountability,Attention to Detail,Quick Response

About Dartmouth-Hitchcock Health

Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes its Dartmouth Cancer Center, one of only 51 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, including the Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital and clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Windsor, VT, and Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.

Team size: 10,001+ employees

Website: https://www.dartmouth-health.org/

LinkedIn: Visit

Industry: Hospitals and Health Care

What you'll do

The Associate Telephone Operator acts as the first contact for callers, patients, and staff, assisting with placing and receiving calls. They must respond to inquiries and provide information while maintaining a professional demeanor.

Ready to join Dartmouth-Hitchcock Health?

Take the next step in your career journey

Frequently Asked Questions

What does a Associate Telephone Operator - Part-Time do at Dartmouth-Hitchcock Health?

As a Associate Telephone Operator - Part-Time at Dartmouth-Hitchcock Health, you will: the Associate Telephone Operator acts as the first contact for callers, patients, and staff, assisting with placing and receiving calls. They must respond to inquiries and provide information while maintaining a professional demeanor..

Why join Dartmouth-Hitchcock Health as a Associate Telephone Operator - Part-Time?

Dartmouth-Hitchcock Health is a leading Hospitals and Health Care company.

Is the Associate Telephone Operator - Part-Time position at Dartmouth-Hitchcock Health remote?

The Associate Telephone Operator - Part-Time position at Dartmouth-Hitchcock Health is based in Keene, New Hampshire, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Associate Telephone Operator - Part-Time position at Dartmouth-Hitchcock Health?

You can apply for the Associate Telephone Operator - Part-Time position at Dartmouth-Hitchcock Health directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Dartmouth-Hitchcock Health on their website.