Inside the Role

The current product reliability team works to improve the quality and reliability of our heavy duty powertrain.. The candidate for this position will work closely with our partners across the entire value chain from Product Development to Aftersales to develop multifaceted solutions to complex field failures. By taking a holistic problem solving approach, we ensure that our solutions provide superior products to our customers.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $90,000 – $115,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

 What You Drive at DTNA 

• Lead the field quality team (FQT) by defining focus, priorities, action plan and reporting.
• Identification of high failure rate systems and components early in the vehicle warranty and   applying the appropriate corrective actions.
• Analyze field warranty data to identify reliability trends for current and emerging issues.
• Inspect failed parts to identify failure modes and cause of failure.
• Utilize structured problem-solving methods to identify root cause and drive resolution of part and system related failures, with a major focus on a data driven approach.
• Develop testing procedures for field return parts to support failure analysis.
• Manage documentation and reporting to management for field quality issues.
• Support the warranty rate planning and vendor recovery activities.
• Support service campaigns and recall technical preparation.

Knowledge You Should Bring  

• Bachelor’s Degree in Engineering/Engineering Technology or related field
• 2 -4 years of related experience 
• Familiar with engine components and operation fundamentals
• Proficient with MS Office programs (Word, Excel, Powerpoint, and Access)
• Proficient at data analytics
• High level of interpersonal skills
• Pronounced organization and leadership skills
• Ability to interpret component and assembly drawings
• Able/willing to travel (less than 5%)

Exceptional Candidates Might Have 

• Experience with Online Warranty Link (OWL) and Quality Management Operating System (QMOS).
• Experience with Detroit service systems including Remedy, DTNA Connect and Virtual Technician.
• Experience with Detroit service tools like Diagnostic Link and DDEC Reports.
• Familiar with production and quality systems (PTSI, SISAM).

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.