Inside the Role

This role involves providing onsite support to customers and service partners in the assigned West Coast area. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns.

Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MT

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Advise and support customers in an assigned area for all service and maintenance topics.
• Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
• Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
• Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints.
• Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
• Support service partners in the degeneration of campaigns and recalls.
• Instruct the service personnel from customers in all service and maintenance topics.
• In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints
• Complete recall and campaign work on company and customer vehicles.

Knowledge You Should Bring  

• Bachelor’s degree in related field, or 6 years of relevant experience in lieu of degree.
• 2-4 years of relevant experience in automotive industry
• Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills
• High level of personal and professional integrity, honesty and accountability.
• Ability to travel regionally and internationally
• An attached resume is required

Exceptional Candidates Might Have  

• Understanding and ability to understand and to explain complex technical product in detail
• Outstanding customer service experience.
• CDL with P endorsement a plus

#LI-Remote #LI-RR1

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Billings, MT US, Los Angeles, CA US, Phoenix, AZ US, Portland, OR US, Salt Lake City, UT US, Seattle, WA US. Relocation assistance is not available for this position.

Schedule Type:

Remote

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.