We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.

With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.

We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.

Actividades:

• Recuperar pagos vencidos con los clientes vía telefónica y correo electrónico. Negociar soluciones de pago en cuentas con cartera vencida cuando el cliente no puede pagar de inmediato (como extensiones, reestructuras, calendario de pagos o cambios de fecha.

• Realizar aclaraciones y seguimiento de siniestros, conciliaciones, negociar soluciones de pagos por medio de extensiones, reestructuras y daciones.

• Cliente ilocalizable se deberá asegurar de realizar la búsqueda en todos los sistemas existentes, así como información de buró de crédito. En el sistema y deberá actualizar la información del cliente en la carátula y en la bitácora.

• Realizar llamadas y atender llamadas de entrada cumpliendo con el servicio al cliente interno y externo, así como las distribuidoras (DSI y CSI).

• Realizar el cobro de intereses moratorios, así como la aplicación de los mismos en el sistema correspondiente y depuración de saldos a favor.

Competencias

• Comunicación
• Atención al cliente
• Creatividad e Innovación
• Toma de Decisiones
• Flexibilidad y Adaptación al cambio

Conocimientos

• Licenciatura Económico Administrativo o en proceso.
• Inglés- Intermedio-Avanzado

Experiencia

• Experiencia en atención a clientes y/o cobranza vía telefónica y de campo, así como en actividades administrativas relacionadas al otorgamiento, documentación o recuperación de crédito

Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.

In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.

At Daimler Financial Services, we value the diversity between our employees.

In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.

Additional Information