About this role
Role: Business Performance Manager
Location: Singapore
We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expansion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.
The Business Performance Manager drives impact by combining data, process improvement, and performance insights to help the company scale sustainably. By bringing together sales, delivery, financial, and people metrics into a clear, actionable story, the role gives leaders visibility into how growth, execution, and capacity connect to business goals. With insights tied to accountability, the role ensures decisions translate into results.
Responsibilities:
- Track sales pipeline health, conversion rates, win/loss trends, and revenue realization by Service Line.
- Monitor sales productivity (e.g., revenue per head, quota attainment) for affordability assessment.
- Partner with Sales leadership to highlight risks to targets and opportunities for growth by Service Line.
- Define and track delivery KPIs (e.g., utilization, backlog, SLA adherence, project profitability etc) by Service Line.
- Monitor order-to-cash SLA by Service Line and fulfillment accuracy, escalating bottlenecks and operational inefficiencies.
- Ensure operational execution is aligned with financial and customer commitments.
- Integrate financial KPIs (e.g., revenue, GM, EBITDA) with operational and sales metrics.
- Provide variance analysis and root-cause insights behind financial performance.
- Partner with Finance to align forecasts with operational capacity and pipeline reality.
- Track headcount, attrition, productivity for affordability analysis.
- Highlight alignment (or gaps) between workforce capacity and business demand.
- Identify and recommend high-impact opportunities for comprehensive process and performance improvements, driving initiatives for expense reduction, revenue enhancement, and efficiency maximization.
- Bachelor’s degree in Business, Finance, Operations, or related field (MBA preferred).
- 6–10 years’ experience in business performance, FP&A, sales operations, or strategy/ops roles.
- Strong exposure to commercial, operational, financial, and HR data. Telecommunications and ICT products knowledge is a plus.
- Proficiency with BI tools (Power BI, Tableau) and source systems (CRM, SAP, Workday etc)
- Advanced analytical skills with expertise in data visualization tools and financial modelling.
- Experience influencing cross-functional leadership and driving performance outcomes
- Knowledge on ITIL, Six Sigma or Agile Methodology is a plus
Other facts
About Cygnify
Cygnify is an on-demand, plug & play TA team on a month-to-month subscription, delivering unlimited global hires with no placement fees.
Our Talent Acquisition as a Service (TAaaS) offers companies instant access to a fully managed team of recruitment experts, cutting-edge AI tools, and a 100M+ candidate database.
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Press Play to supercharge your Talent Acquisition—streamlining hiring with a single partner across every location, leveraging our deep market expertise, extensive networks, and proven success in securing top talent.
Avoid the high costs of growing an in-house team and agency placement fees. We have it all in our plug & play TA solution.
What you'll do
- The Business Performance Manager is responsible for tracking sales pipeline health, conversion rates, and revenue realization while monitoring sales productivity and defining delivery KPIs. This role integrates financial KPIs with operational and sales metrics to provide actionable insights for decision-making.
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