About this role
Role: Business Analyst (BSS)
Location : Malaysia
We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expansion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.
Responsibilities:
- Collaborate to gather and refine business needs
- Translate outcomes into user stories, process flows, data needs and acceptance criteria in Jira/Confluence
- Maintain traceability of requirements from design through testing and release
- Work with QA/QE and product teams to define and validate UAT test cases
- Participate in agile rituals (planning, demos, retrospectives) and help manage backlog grooming, prioritization, and requirement sign-offs
- A graduate of Bachelor’s degree in Business, Information Systems, or related field.
- At least 3 years in business analysis, preferably in digital, telecom, or consumer app environments
- Hands-on experience with Jira/Confluence and agile methodologies is a must
- Experience in documenting digital journeys, mobile/web self-serve features, or customer portals
- Acquired Agile (e.g. SAFe, CSM) or BA certifications (e.g., CBAP) preferred.
Other facts
About Cygnify
Cygnify is an on-demand, plug & play TA team on a month-to-month subscription, delivering unlimited global hires with no placement fees.
Our Talent Acquisition as a Service (TAaaS) offers companies instant access to a fully managed team of recruitment experts, cutting-edge AI tools, and a 100M+ candidate database.
All our monthly plans are transparent, and flexible, with no lock-ins, supporting all roles, levels, and locations globally.
Press Play to supercharge your Talent Acquisition—streamlining hiring with a single partner across every location, leveraging our deep market expertise, extensive networks, and proven success in securing top talent.
Avoid the high costs of growing an in-house team and agency placement fees. We have it all in our plug & play TA solution.
What you'll do
- The Business Analyst will collaborate to gather and refine business needs, translating outcomes into user stories and process flows. They will also maintain requirement traceability and work with QA/QE teams to define UAT test cases.
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