About this role
POSITION SUMMARY:
In this position you will:
a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
KEY DUTIES & RESPONSIBILITIES:
Your typical duties and tasks will be to:
• Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information
• Communicate effectively with a diverse range of people, including patients and pharmacy staff
• Greet all customers in store in a friendly and welcoming manner
• To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products
• To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
• To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
• Minimise instances of shoplifting
• Attend to telephone enquiries
• To create and maintain effective relationships with patients, customers and pharmacy staff
• Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
• Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time
• Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
• Always keep customer and employee information private and strictly confidential
• Be responsible for the quality of your own work
• As and when required, assist other team members with tasks
• Attend staff meetings and in store training as and when required
• Report security risks and thefts to management and/or security guards when applicable
• Take all reasonable care for your own and others safety and wellbeing while at work
• Make sure you know and comply with all safety instructions and operating procedures
• Follow all reasonable instructions provided by your Supervisor and/or manager
• Perform any other reasonable duties as requested by your Supervisor and/or manager.
Other facts
About CW Retail Services Pty Ltd
Over the last 6 years Chemist Warehouse has grown from a single Pharmacy in Auckland to becoming one of Aotearoa's most trusted Community Pharmacy Groups. Today, the group has over 50 Pharmacies across the Country and continues to grow to meet demand. We are proudly NZ Owned & Operated and pride ourselves in our commitment and dedication to making healthcare more accessible than ever before. Our mission is to break down all barriers to medication and healthcare access so that our communities can live happier and healthier lives.
The key to our success is our people! Our organisation is underpinned by a passionate group of Pharmacists who share the same vision and are the pillar to our company’s success. Pharmacists at Chemist Warehouse offer a comprehensive range of clinical services and practice at the top of their scope with the aim of seeing their patients healthy and happy again!
What you'll do
- The Pharmacy Assistant is responsible for providing quality customer service, advising customers on health and beauty products, and managing pharmacy stock. They will also operate the POS system and maintain a clean and safe pharmacy environment.
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