We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a Lead – Agentic AI & Decision Intelligence to pioneer the next generation of analytics and decision-making. This role will focus on building and scaling agentic AI frameworks, conversational analytics, and decision intelligence systems that transform how our Pharmacy supply chain business interacts with data. You will design and execute a customer-centric analytics strategy powered by AI agents, LLMs, and generative AI, ensuring insights are not just delivered, but acted upon. This is a highly visible role where you will own the vision, strategy, and execution of AI-driven decision systems, positioning the organization at the forefront of intelligent business analytics.

Required Qualifications

• 5+ years of experience in advanced analytics, decision science, applied AI/ML

• 5+ years hands-on experience with LLMs, generative AI, or conversational AI frameworks (e.g., LangChain, AutoGen, CrewAI, RAG).

• 5+ years programming skills in Python and SQL, with experience deploying AI systems in cloud environments (GCP, AWS, or Azure).

• 5+ years' experience in at least one area of advanced modeling: predictive analytics, reinforcement learning, NLP, or causal inference.

• 3+ years' experience translating complex AI concepts into business impact, including stakeholder alignment and business value sizing.

• 3+ years' experience leading end-to-end AI-driven solution delivery: from data foundation to model orchestration to front-end adoption.

• 3+ years' experience exhibiting strong communication, storytelling, and customer engagement skills, with a passion for building solutions that are intuitive and impactful.

Preferred Qualifications

• Experience implementing agentic AI systems for conversational analytics, autonomous reporting, or decision support.

• Familiarity with Vertex AI and Google Cloud Platform, or equivalent enterprise AI platforms.

• Familiarity with BI tools (Tableau, Looker, Power BI) and analytics engineering (Snowflake, modern warehouses).

• Background in healthcare or pharmacy analytics, with a strong interest in improving outcomes through intelligent decision systems.

• Experience with UI/UX design, customer journey mapping, and design thinking (Figma experience is a plus).

• Knowledge of data observability, governance, and AI ethics to ensure trustworthy, transparent decision intelligence systems.

Education Qualifications

• Bachelor's degree or equivalent work experience in Mathematics, Statistics, Computer Science, Business Analytics, Economics, Physics, Engineering, or related discipline. 

• Master’s degree or PhD preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.