About this role
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
As an IT Desktop Support Analyst, you will be supporting CVS Health Enterprise by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs. The IT Desktop Support Analyst is responsible for troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing problems and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for problems.
Additional responsibilities of IT Desktop Support Analyst include:
Recommending procedures and controls for problem prevention.
Working independently, sharing information and assisting others with service tickets.
Performing necessary diagnostic and corrective actions for hardware and software problems.
Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates.
Shift flexibility required.
A successful candidate should be able to troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
Required Qualifications
2 - 4+ years of experience working in an end-user desktop support role or computer operations environment
2 + years of experience supporting a Windows environment
Preferred Qualifications
A+ Certification, MCP, OR MCSE preferred
Education
Degree in Computer Science or related field or equivalent experience preferred.
If no degree, two additional years of experience are required for each year of college not completed
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$21.10 - $40.90This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/23/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Other facts
About CVS Health
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
What you'll do
- The IT Desktop Support Analyst provides desktop support, including technical advice and training to customers. Responsibilities include troubleshooting technical issues, restoring services, and documenting service tickets.
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