Summary
Location
Frankfort
Type
full-time
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About this role
Job DetailsJob Location: Womens Care of the Bluegrass - Frankfort, KY 40601Position Type: Full TimeJob Category: Health CareFront Desk / Clerical
About Us
At Women's Care of the Bluegrass, we are dedicated to providing compassionate, high-quality care to women and families in our community. Our clinic offers comprehensive reproductive and preventive health services in a welcoming, supportive environment. We are seeking a friendly, organized, and patient-centered office professional to join our team and help ensure every patient feels valued from the moment they walk in the door.
Position Summary
Office staff serves as the first point of contact for patients and visitors, providing excellent customer service and administrative support. This role plays an essential part in maintaining a smooth and efficient clinic experience through scheduling, patient check-in/check-out, and accurate recordkeeping.
Duties and Responsibilities:
Greet all patients and visitors cheerfully.
Answer telephone, triage calls, and maintain records of exam.
Schedule appointments and referrals to other providers.
Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
Complete encounter form upon arrival and checking (electronic and/or paper).
Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
Maintain neat, clean, and professional work area.
Maintain established department policies.
Assist in care and maintenance of department equipment and supplies.
Other duties as assigned.
Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience.
QualificationsEducation/Experience:
High School Diploma/GED
Experience preferred
Skills necessary: keyboarding, oral and written communication
Schedule Requirements:
Full-time position, 5 days per week, 100% clinic-based, in person work required.
Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.
Other facts
About CUMBERLAND FAMILY MEDICAL CENTER IN
Cumberland Family Medical Center, Inc. is proud to be Kentucky’s largest Federally Qualified Health Center (FQHC) and a recognized leader in delivering accessible, high-quality healthcare to rural communities.
With more than 315 providers across 233+ locations in 33 counties, we serve over 731,000 patient visits each year—bringing care closer to where families live, work, and go to school.
Our comprehensive services include primary care, pediatrics, OB/GYN, oral health, behavioral health, substance use disorder treatment (including MAT), internal medicine, immunizations, immediate/walk-in care, school-based health centers, mobile optometry, a pediatric wellness program, a 340B discount pharmacy, and community outreach initiatives.
Backed by a team of 1,100+ dedicated professionals, we are committed to strengthening the health of Kentucky families. From preventive services to specialized care, we focus on building healthier communities—one patient at a time.
What you'll do
- Office staff acts as the primary contact for patients and visitors, delivering excellent customer service and administrative support within the clinic setting. Key duties involve managing scheduling, patient registration, check-in/check-out processes, and maintaining accurate records.
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