Customer Service Representative
full-time•Albuquerque
About this role
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement with company match
- Vacation, paid time off
- Company-paid training
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training meetings/events
Job Summary
Culligan Water is seeking an individual experienced in customer support and relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
- Extensive problem-solving, order processing, and helping to manage customer accounts
- Provide proactive sales support by developing close relationships with customers
- Schedule service and delivery orders
- Coordinate schedules with the service/operations team
- Contact customers for purposes of scheduling additional services or offering maintenance plans
- Refer unresolved customer grievances to designated departments for further investigation
Qualifications
- High school diploma or GED
- Strong time management and project management skills
- Proficient in Microsoft Office (word, excel, outlook)
- Excellent communication skills, both written and verbal
- Prior customer service experience preferred
About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Other facts
Tech stack
Customer Support,Problem Solving,Order Processing,Customer Accounts Management,Sales Support,Communication Skills,Time Management,Project Management,Microsoft Office Proficiency
About Culligan 93IL
Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
Team size: 501-1,000 employees
Website: http://culligan.com
LinkedIn: Visit
Industry: Manufacturing
Founding Year: 2011
What you'll do
- The Customer Service Representative is responsible for extensive problem-solving, order processing, and managing customer accounts. They also provide proactive sales support and coordinate service and delivery orders.
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Frequently Asked Questions
What does a Customer Service Representative do at Culligan 93IL?
As a Customer Service Representative at Culligan 93IL, you will: the Customer Service Representative is responsible for extensive problem-solving, order processing, and managing customer accounts. They also provide proactive sales support and coordinate service and delivery orders..
Why join Culligan 93IL as a Customer Service Representative?
Culligan 93IL is a leading Manufacturing company.
Is the Customer Service Representative position at Culligan 93IL remote?
The Customer Service Representative position at Culligan 93IL is based in Albuquerque, New Mexico, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Culligan 93IL?
You can apply for the Customer Service Representative position at Culligan 93IL directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Culligan 93IL on their website.