Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Reporting to the APAC Tech Operation Manager and part of the Global Infrastructure Team, the Solution Architect is a technical and design Subject Matter Expert on IT infrastructure solutions.  In summary the role will be responsible for:

• The review of the design of IT infrastructure solutions from an operational perspective for transport ticketing systems, including server and storage architecture, network architecture, virtualization, system and network monitoring and management solutions, and disaster recovery.

• The provision and management of the 3rd level Technical Support of the IT infrastructure solutions and for the ongoing mentoring and development of the Infrastructure team to increase the self-sufficiency of this team in supporting the solutions.

• To participate in the development of variations, bids and tenders to provide estimates for operations and maintenance costs relating to the provision of IT Infrastructure and Central Systems support.

• Management of a small team of Systems Administrators responsible for solution design, implementation and third level support.

DUTIES & RESPONSIBILITIES:

Change and Release Management

• Participate in the review, approval and monitoring of changes into the environment, and associated production changes through the internal and external change management processes and in accordance with the Change Management Policy

• Lead the Design and Implementation of new solutions into the Production Environment in conjunction with the Engineering team, the Release and Change Managers to ensure deployments are well planned, documented and executed and result in successful outcomes with robust back out plans where appropriate

• Interface and coordinate tasks with internal and external technical resources. Collaborates with Project Managers and technical directors to provision estimates, develop overall implementation solution plan, and serve as a lead as required, to implement the installation, customization, and integration efforts

Crisis, Incident and Problem Management

• Provide Infrastructure Architecture leadership to the team into the crisis, incident and problem management processes

• Provide updates to the Crisis Manager, Stakeholder Manager, Cubic Managers and the Client as required

• Manage and monitor escalations to third level and third party support.

• Provide and manage 3rd level Technical Support of  IT infrastructure solutions

Solution Architecture

• Provide advanced solution architecture design and engineering  review for customer systems and services requirements definition, architecture development, and system level design and integration for computing, data storage, data retention and recovery needs of business critical applications and functions

• Participate in Engineering working groups, and ensure that the technology organization is aligned to corporate technology directions

• Assist application development life cycle by serving as a general operational infrastructure product SME to help identify and qualify infrastructure improvement  opportunities that will enhance a systems stability, availability, TOC, and resiliency.

• Provide advanced technical direction and leadership to the lower level systems administrators/engineers through the planning and implementation processes

• Lead requirements derivation and analysis, system specification, system design, functional partitioning, and system architecture definition

PERSONAL REQUIREMENTS:

• Due to the nature of the role, must be reasonably available 24/7

• Must have excellent communication skills, both verbally and in writing, with the ability to deal with tact and professionalism at all times when interfacing with subcontractors, vendors, management, customers and employees in all departments and divisions

• Must be able to work under project deadlines pressures, and associated schedule constraints 

• Must be calm and able to stay focused under pressure

• Responsible, organised, logical thought process

• Have a positive attitude and enthusiasm to achieve business deliverables

• Strong analytical and problem solving skills a must

• Must be able to travel frequently to other Cubic offices and customer sites

SKILLS, KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s Degree in Software Engineering, Computer Science or related discipline, or equivalent experience

• 5-10 years’ experience in a high-performance datacenter with direct support, systems engineering, design and architect responsibilities.

• 24x7 operations experience required.

• Highly developed understanding of Virtualisation Technologies including Windows/Unix/VMWare

• Advanced knowledge and experience working with high transaction, resource intensive OLTP and batch process databases to include system performance monitoring and tuning for optimal performance.

• Advanced knowledge of high-availability and redundancy technologies.

• 3+ years in architecture and design of high performance, highly available solutions

• 3+ years’ experience working with storage solutions and related hardware such as SAN and iSCSI.

• 3+ years with high availability solutions such as MSCS or Oracle RAC

• Advanced knowledge of backup, restore and disaster recovery planning and deployment.

• Knowledge of network, security and IP Telephony management systems

• Knowledge of implementation and configuratrion of Monitoring and Alerting systems 

• Strong verbal, written communications and interpersonal skills.  Ability to interact professionally with internal and external customers, and technical and non-technical persons.

Desired:

• Applied experience in development of standards and processes based on ITIL

• 3+ years of IT Architecture experience with infrastructure design and management (server, applications, and/or networks)

• Experience with advanced Network Topologies (i.e. Load Balances, Firewalls, Virtual Networks)

• 3+ years designing infrastructure to support customer solutions

• Experience in system tuning and performance optimization

• Advanced knowledge and applied experience with various OS platforms such as the current versions of: Windows, Linux, HPUX, AIX, or Solaris

• Ability to provide leadership and drive and influence decisions.

• Call Center Technologies: ACD/PBX, CTI, IVR

• 5+ years’ experience working with storage solutions and related hardware such as SAN.

Worker Type:

Employee