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Junior KYC Specialist with Portuguese language
full-time•Sofia
About this role
<p><strong>CSMS Ltd.</strong>, is a part of an international well know established company, <strong>Playtech plc.</strong><br>CSMS Ltd. was established in 2007 and has a young, friendly and caring atmosphere. Combined with professional guidelines and procedures, CSMS Ltd. with its over 200 employees provides online and offline customer support to multinational clients all over the world.<br>We cover more than 10 different languages with an unbeatable level of expertise and outstanding customer service.<br><br>Since we are constantly growing, we are looking to hire <strong>Junior KYC Specialist with Portuguese language</strong>.<br><br><br><strong>Main responsibilities:</strong><br><br>•Implementing policies, procedures and standards of conduct when reviewing costumer accounts;<br>•Verification of customer accounts and documents in internal database;<br>•Checking all procedures according to the regulatory requirements;<br>•Communication with customers via email if it is necessary;<br>•Responsible for confidential processing of customers and company information;<br>•Escalate cases to Risk management and Customer service division and solving account issues.<br><br><strong>Position requirements: </strong><br><br>•Fluency in Portuguese and good level of English;<br>•Experience in a similar position and knowledge documents identification is advantage;<br>•Computer literacy - MS Office;<br>•Excellent communication and multi-tasking skills;<br>•Attention to the details;<br>•Decision maker;<br>•Confidential and loyal;<br>•Long – term and Results oriented;<br>•Friendly and team player with positive attitude;<br>•Availability to work on shifts.<br><br><strong>CSMS is here to offer you:</strong><br><br>•Opportunity to work for a leading company and gain multicultural experience;<br>•Competitive salary and remuneration package;<br>•Bonus system;<br>•Additional Health Insurance;<br>•Food vouchers;<br>•Sport programs;<br>•On-boarding and on-going training programs to develop your skills and keep them on a highest level;<br>•Flexible working shifts with possibility to combine work and study;<br>•Friendly team environment; <br>•Company trip and social team activities.<br><br>If this job opportunity is interesting for you, please apply by sending your CV in English.</p>
What you'll do
- The Junior KYC Specialist will implement policies and procedures for reviewing customer accounts and verify customer documents. They will also communicate with customers and escalate cases as necessary.
About csms
Playtech Managed Services specializes in providing customer support and risk management services to the clients of leading gaming platforms worldwide. Currently, the company has over 470 employees all working in a friendly, respectful, and supportive atmosphere.
Our customer support services are delivered by highly skilled teams of industry professionals with leading response times. Our expert customer service teams are there to guide customers through the entire gaming journey. We place our operators and their players at the heart of everything we do and, in doing so, ensure every query and issue is heard and dealt with appropriately.
Our rapidly expanding team of Risk, Finance, KYC, and Compliance specialists employs cutting-edge fraud prevention systems to safeguard our clients" businesses. Dependable payment processing platforms bind our services together for a seamless experience.
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Frequently Asked Questions
What does a Junior KYC Specialist with Portuguese language do at csms?
As a Junior KYC Specialist with Portuguese language at csms, you will: the Junior KYC Specialist will implement policies and procedures for reviewing customer accounts and verify customer documents. They will also communicate with customers and escalate cases as necessary..
Is the Junior KYC Specialist with Portuguese language position at csms remote?
The Junior KYC Specialist with Portuguese language position at csms is based in Sofia, Sofia-City, Bulgaria. Contact the company through Clera for specific work arrangement details.
How do I apply for the Junior KYC Specialist with Portuguese language position at csms?
You can apply for the Junior KYC Specialist with Portuguese language position at csmsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.