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Customer service representatives with Russian language
full-time•Sofia
About this role
<p>Customer service representatives with Russian language in Sofia, Bulgaria.<br><br>CSMS Ltd., is a part of an international well know established company, Playtech plc.<br>CSMS Ltd. was established in 2007 and has a young, friendly and caring atmosphere. Combined with professional guidelines and procedures, CSMS Ltd. with its over 200 employees provides online and offline customer support to multinational clients all over the world.<br>We cover more than 10 different languages with an unbeatable level of expertise and outstanding customer service.<br><br>Since we are constantly growing, we are looking to hire Russian speaking representatives. <br><br>Main responsibilities:<br><br>● provide information to the company’s clients<br>● handle customers’ queries via chat, e-mail and phone<br>● meeting CSMS’ corporate standards and procedures for better quality<br>● meet predetermined personal and team targets<br>● keep the job knowledge up to date and strive for excellence <br><br>Requirements:<br><br>● Fluency in Russian and basic knowledge in English<br>● Knowledge of MS Office, Windows and Internet applications<br>● Excellent communication and multi-tasking skills<br>● Team player with positive attitude<br>● Results- and sales-oriented – an advantage<br>● Availability to work on shifts<br><br>CSMS is here to offer you:<br><br>● Opportunity to work for a leading company and gain multicultural experience<br>● Competitive salary and remuneration package <br>● Monthly performance-based bonuses<br>● Additional Health Insurance<br>● Food vouchers<br>● Fitness program<br>● On-boarding and on-going training programs to develop your skills and keep them on a highest level<br>● Flexible working shifts with possibility to combine work and study<br>● Friendly team environment <br>● Company trip and social team activities<br><br>If you wish to join our team, please apply by sending your CV in English. <br><br>All applications will be treated in strict confidentiality.</p>
What you'll do
- Customer service representatives will provide information to clients and handle queries via chat, email, and phone. They are expected to meet corporate standards and personal/team targets while keeping their job knowledge up to date.
About csms
Playtech Managed Services specializes in providing customer support and risk management services to the clients of leading gaming platforms worldwide. Currently, the company has over 470 employees all working in a friendly, respectful, and supportive atmosphere.
Our customer support services are delivered by highly skilled teams of industry professionals with leading response times. Our expert customer service teams are there to guide customers through the entire gaming journey. We place our operators and their players at the heart of everything we do and, in doing so, ensure every query and issue is heard and dealt with appropriately.
Our rapidly expanding team of Risk, Finance, KYC, and Compliance specialists employs cutting-edge fraud prevention systems to safeguard our clients" businesses. Dependable payment processing platforms bind our services together for a seamless experience.
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Frequently Asked Questions
What does a Customer service representatives with Russian language do at csms?
As a Customer service representatives with Russian language at csms, you will: customer service representatives will provide information to clients and handle queries via chat, email, and phone. They are expected to meet corporate standards and personal/team targets while keeping their job knowledge up to date..
Is the Customer service representatives with Russian language position at csms remote?
The Customer service representatives with Russian language position at csms is based in Sofia, Sofia-City, Bulgaria. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer service representatives with Russian language position at csms?
You can apply for the Customer service representatives with Russian language position at csmsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.