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Director of Product Management – Document Storage & Business Intelligence
full-time•Kentucky
About this role
Job Description:
Shape the Future of Intelligent Banking Solutions
At CSI, we’re building products that power financial institutions and help our customers operate smarter, safer, and more efficiently. We’re looking for a Director of Product Management to lead the strategy, execution, and evolution of our Document Storage and Business Intelligence product portfolio. In this highly visible player‑coach role, you’ll define product vision, drive measurable business outcomes, and lead a talented team of product managers—while remaining hands‑on with at least one product. This is an opportunity to influence direction, accelerate growth, and make a real impact across CSI and our customer community.
What You’ll Do
Strategic Leadership & Product Vision
Own the end‑to‑end product strategy for our Document Storage and Business Intelligence offerings—from concept through delivery and ongoing optimization
Translate market needs, customer feedback, and regulatory requirements into a clear product vision, roadmap, and prioritized backlog
Establish a path to revenue growth and profitability across the full product line
Drive consistent delivery against the roadmap, targeting 90%+ feature delivery
Execution & Cross‑Functional Collaboration
Partner closely with Engineering, Compliance, Product Marketing, Sales, and Customer Support to ensure successful product launches and adoption
Collaborate with third‑party vendors and providers to extend and enhance product capabilities
Ensure products meet regulatory and compliance standards, including BSA/AML considerations
Influence SDLC processes and agile best practices to improve delivery outcomes
Customer & Market Engagement
Serve as a trusted subject matter expert, providing consultative guidance to customers and stakeholders
Represent CSI as a product and industry leader in customer conversations, industry events, and thought leadership opportunities
Leverage market research and competitive insights to continuously refine product strategy
People & Team Leadership
Lead, coach, and develop a team of Product Managers aligned to strategic objectives
Foster a culture of ownership, learning, and iteration
Support career growth, skill development, and high performance across the product team
Act as a change catalyst, influencing product thinking across the organization
Business & Financial Ownership
Develop business cases and prepare budgets for senior leadership review
Manage assigned cost centers and ensure responsible expense control
Align product investments with long‑term business goals
What Success Looks Like in Year One
A clear, actionable product vision and roadmap for Document Storage and BI
Strong backlog discipline and predictable delivery across products
Progress toward measurable revenue growth and margin improvement
A high‑performing, engaged product management team
What You Bring
Experience & Education
10+ years of Product Management (or equivalent) experience in a product‑centric environment
Experience leading and developing product or technical teams
Strong familiarity with BSA/AML regulatory requirements
Bachelor’s degree or equivalent practical experience
Skills & Competencies
Strategic and analytical thinker with strong business acumen
Excellent communication and stakeholder‑management skills
Proven leadership and decision‑making ability
Comfort operating independently in a consultative, self‑directed role
Strong relationship‑building skills across all levels of an organization
Travel up to 15%
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
What you'll do
- The Director of Product Management will lead the strategy and execution of the Document Storage and Business Intelligence product portfolio, ensuring alignment with market needs and regulatory requirements. This role involves collaborating with various teams to drive product launches and optimize product performance.
About CSI
As a forward-thinking financial technology and software partner, we help community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies.
Create World-Class Customer Experiences
Compete in today’s open banking environment and exceed customers’ expectations with a unified, seamless banking experience. Your bank can grow assets, develop additional revenue streams and reach new customers by integrating digital technologies—while taking advantage of trusted fintechs’ embedded capabilities.
Simplify Your Loan Origination
Empower your customers to apply for a loan anywhere, at any time, while simplifying consumer and commercial lending process with a purpose-built solution for community banks.
Protect Your Institution’s Reputation and Ensure Compliance
Minimize your risk of non-compliance penalties, protect your institution’s integrity and keep regulators satisfied by leveraging the latest tools.
Safeguard Your Data, Systems and Users
Protect your organization around the clock and rest assured that you’re covered, with unparalleled support for detecting and remediating threats in real time.
Boost Your System Performance
Don’t accept a one-size-fits-all approach for your IT strategy. A scalable, efficient and tailored IT enterprise supports your growth and regulatory needs, maximizing the health and performance of your key applications, systems, networks and users.
Maintain Communications with Customers
Whether your customers prefer traditional documents or digital statements, modern communication keeps you connected. Multi-channel document services simplify access to statements and notices, reduce costs, shorten delivery times and enable new cross-marketing opportunities.
Mitigate Risk and Manage Your Business Goals
Reduce your time and expense spent managing security and compliance while ensuring your technology is aligned to business objectives.
Ready to join CSI?
Take the next step in your career journey
Frequently Asked Questions
What does a Director of Product Management – Document Storage & Business Intelligence do at CSI?
As a Director of Product Management – Document Storage & Business Intelligence at CSI, you will: the Director of Product Management will lead the strategy and execution of the Document Storage and Business Intelligence product portfolio, ensuring alignment with market needs and regulatory requirements. This role involves collaborating with various teams to drive product launches and optimize product performance..
Is the Director of Product Management – Document Storage & Business Intelligence position at CSI remote?
The Director of Product Management – Document Storage & Business Intelligence position at CSI is based in Kentucky, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Product Management – Document Storage & Business Intelligence position at CSI?
You can apply for the Director of Product Management – Document Storage & Business Intelligence position at CSIdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.