C
Customer Technical Support
full-time•United States
About this role
Job Description:
Customer Technical Support's primary responsibility is providing technical support for CSI customers, internal and external, by staging, installing, and troubleshooting issues in both hardware and software CSI products.
Shift: 8am-5pm CT, Monday through Friday.
Responsibilities:
Monitors the CRM.
Responds to support calls and prioritizes work activity based on the issue.
Research, tests, and documents issues requiring development attention.
Troubleshoots moderately complex CSI product issues and provides issue resolution on servers, databases, and/or applications; serves as an escalation point for other Customer Technical Support employees.
May build servers as required and/or install the appropriate CSI product for customers; orders equipment, updates hardware, installs software, sets up databases, implements security and ships to customers; takes down old equipment as necessary.
May participate in disaster testing and recovery activities as required.
Mentors and train other technical support specialists.
Perform other duties as required.
Completion and resolution of customer technical issues.
Positive customer experience.
Assuring customer access and satisfaction with CSI products.
Accurate resolution of customer technical support requests.
Requirements:
Education & Certifications: Technical education or job knowledge is equivalent to a two (2) year college or trade school.
Minimum 2 years of technical support handling software and hardware issues.
Experience with ticketing software.
Mathematical, administrative, reasoning and analytical skills.
Strong communication skills.
Technical skills (General SQL)
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
What you'll do
- The primary responsibility is to provide technical support for CSI customers by staging, installing, and troubleshooting hardware and software issues. This includes monitoring the CRM, responding to support calls, and ensuring a positive customer experience.
About CSI
As a forward-thinking financial technology and software partner, we help community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies.
Create World-Class Customer Experiences
Compete in today’s open banking environment and exceed customers’ expectations with a unified, seamless banking experience. Your bank can grow assets, develop additional revenue streams and reach new customers by integrating digital technologies—while taking advantage of trusted fintechs’ embedded capabilities.
Simplify Your Loan Origination
Empower your customers to apply for a loan anywhere, at any time, while simplifying consumer and commercial lending process with a purpose-built solution for community banks.
Protect Your Institution’s Reputation and Ensure Compliance
Minimize your risk of non-compliance penalties, protect your institution’s integrity and keep regulators satisfied by leveraging the latest tools.
Safeguard Your Data, Systems and Users
Protect your organization around the clock and rest assured that you’re covered, with unparalleled support for detecting and remediating threats in real time.
Boost Your System Performance
Don’t accept a one-size-fits-all approach for your IT strategy. A scalable, efficient and tailored IT enterprise supports your growth and regulatory needs, maximizing the health and performance of your key applications, systems, networks and users.
Maintain Communications with Customers
Whether your customers prefer traditional documents or digital statements, modern communication keeps you connected. Multi-channel document services simplify access to statements and notices, reduce costs, shorten delivery times and enable new cross-marketing opportunities.
Mitigate Risk and Manage Your Business Goals
Reduce your time and expense spent managing security and compliance while ensuring your technology is aligned to business objectives.
Ready to join CSI?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Technical Support do at CSI?
As a Customer Technical Support at CSI, you will: the primary responsibility is to provide technical support for CSI customers by staging, installing, and troubleshooting hardware and software issues. This includes monitoring the CRM, responding to support calls, and ensuring a positive customer experience..
Is the Customer Technical Support position at CSI remote?
The Customer Technical Support position at CSI is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Technical Support position at CSI?
You can apply for the Customer Technical Support position at CSIdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.